Location
London - Selfridges

Hours
Full Time

Salary
Competitive salary offered

About the Role
KAYALI, founded in 2018 by beauty mogul and fragrance enthusiast Mona Kattan, offers a modern fragrance experience inspired by Middle Eastern heritage and the art of layering scents. As a Retail Fragrance Consultant, you will embody the world of Kayali through elevated customer service, fragrance expertise, and strong sales performance. You will support the Counter Manager in delivering an unforgettable experience for every shopper by guiding fragrance discovery and Kayali layering techniques to drive engagement and loyalty.

Key Responsibilities
- Deliver a luxury, personalized service to every customer
- Guide customers through Kayali’s scent families, layering techniques, and brand storytelling
- Support the counter in achieving daily and monthly sales targets
- Maintain a strong understanding of product benefits, innovation, and brand DNA
- Participate in ongoing training to refine selling and fragrance education skills
- Confidently communicate the Kayali brand message and visual identity
- Support stock checks, replenishment, and tester upkeep
- Maintain merchandising and hygiene standards throughout the counter
- Assist with operational tasks to ensure counter readiness
- Support in-store events, sampling activity, and masterclass moments
- Drive traffic through proactive customer outreach and traffic-stopping techniques

Experience
Minimum 2 years of retail experience within beauty, fragrance, or luxury sectors.

About you
- Strong interpersonal and selling skills with a passion for fragrance
- Confident, energetic, and comfortable approaching new customers
- Organized, reliable, and able to work in a fast-paced retail environment
- Ability to work weekends, late nights, and peak periods as required

Qualifications
No formal qualifications required; passion for fragrance and retail excellence is essential.