Location
Westfield Stratford, London

Hours
Full-time, permanent opportunity with flexible working arrangements open for discussion.

Salary
Attractive salary with potential for up to a 10% annual bonus.

Benefits
Private medical insurance
Complimentary Nespresso coffee machine and monthly capsule allowance
25 days holiday entitlement plus bank holidays
Pension scheme
A focus on personal development and growth

About the Role
We are recruiting for an inspiring, passionate, and visionary Retail Manager to join the Nespresso Westfield Stratford team. You will lead the boutique to successfully achieve its commercial objectives by identifying opportunities to optimise success and ensuring all commercial deliverables and KPIs are met. Nespresso is synonymous with luxury, innovation, and sustainability, committed to making coffee a force for good as a B Corp certified company.

Your impact will include full responsibility for the daily operations of the boutique, embedding a culture of exceptional customer experience, and empowering your team to communicate the Nespresso brand purpose. You will work to exceed customer expectations at every interaction.

Key responsibilities:
- Translate commercial objectives into tangible KPIs and provide clear goals for the team
- Develop and execute strategic plans aligned with wider business goals
- Align employee schedules with sales plans to ensure appropriate floor coverage
- Role model and develop a culture of outstanding service and best-in-class customer experience
- Advocate being a passionate Nespresso brand ambassador
- Inspire and develop your team by leading with support and care
- Deliver a local calendar of events to drive brand awareness and engage customers
- Ensure safe and compliant boutique operations daily

Experience
Proven retail leadership experience, ideally within premium or luxury retail environments.
Experience leading, coaching, and developing teams of varied sizes.
Experience managing HR best practices including performance, development, and employee relations.
Strong commercial acumen with the ability to analyse performance and implement action plans.

About you
Passionate about creating exceptional customer experiences.
Committed to building an inclusive, positive team culture that drives engagement and performance.
Ability to build strong relationships with customers, colleagues, and stakeholders.
Exceptional communication and interpersonal skills.

Qualifications
Not explicitly stated; focus on relevant leadership experience and skills.