Location
Central London

Hours
Full Time - 40 hours per week, 5 out of 7 days, with one weekend off every six weeks

Salary
£50,119 per annum plus uncapped commission up to 4% on all sales

About the Role
As a Retail Sales Advisor at Oak Furnitureland, you will be at the heart of our business, acting as a key brand ambassador and often the first point of contact for customers visiting our showrooms. You will support customers in growing their homes by helping them choose the perfect furniture and accessories from our broad product range. Using a consultative sales approach and expert product knowledge, you will deliver an exceptional customer experience every time.

Your role includes following the Retail Sales Model to recommend products based on customer needs, contributing to improving customer satisfaction scores such as Net Promoter Score and Trust Pilot ratings, and consistently achieving personal sales and performance KPIs. You will work closely with the Store Manager and Assistant Manager to foster an inclusive team culture aligned with our values.

Collaboration with Visual Merchandising and Facilities teams will ensure a safe, compliant, and inviting showroom environment that showcases our products to the highest standards. You will engage with Partnering 4 Performance to shape personal objectives and development plans, adhere to company policies and procedures, and stay commercially aware of factors impacting business and customer experience.

Utilising Oak Furnitureland systems, you will process customer information compliantly and encourage a seamless omnichannel customer journey by recommending digital resources and marketing tools to support informed purchase decisions.

Experience
Extensive experience in customer-facing retail environments, ideally within furniture or consultative sales. Proven ability to deliver exceptional customer journeys and consistently achieve personal and team sales targets. Skilled in questioning, listening, and persuasive communication to build positive relationships. Experience working within high-performing teams and understanding the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.

Knowledge of furniture industry products, Oak Furnitureland’s unique selling points, competitors, and relevant regulatory frameworks is essential.

About you
Commercially minded with a consultative sales approach and a passion for delivering outstanding customer service. A team player who embraces an inclusive culture and aligns with Oak Furnitureland’s values: adaptability, expertise, authenticity, teamwork, and customer focus. Motivated to develop professionally and contribute to business growth.

Ability to stay up-to-date with internal and external factors influencing purchasing decisions and to use digital tools to enhance the customer journey.

Qualifications
No specific qualifications are required; however, relevant retail or sales experience is highly valued. Commitment to ongoing personal development and adherence to company policies and procedures is expected.