Location
Swindon

Hours
Full Time - 40 hours per week, 5 out of 7 days, with one weekend off every six weeks

Salary
£49,450 per annum (including uncapped commission up to 4% on all sales)

About the Role
As a Retail Sales Advisor at Oak Furnitureland, you will be at the heart of our business, acting as a key brand ambassador and often the first point of contact for customers visiting our showroom. You will support customers in growing their homes by helping them choose the perfect furniture and accessories from our broad product range. Using a consultative sales approach and expert product knowledge, you will deliver an exceptional customer experience on every occasion.

Your role includes following the Retail Sales Model to recommend products based on customer needs, contributing to improved customer satisfaction scores such as Net Promoter Score and Trust Pilot ratings, and consistently achieving personal sales and performance KPIs. You will work closely with the Store Manager and Assistant Manager to foster an inclusive team culture aligned with our values.

Additionally, you will collaborate with Visual Merchandising and Facilities teams to maintain a safe, compliant, and inviting showroom environment. You will engage with personal development initiatives, adhere to company policies and procedures, and stay commercially aware of factors impacting business and customer experience. Using Oak Furnitureland systems, you will ensure customer information is processed compliantly and promote a seamless omnichannel customer journey by recommending digital resources and marketing tools.

This role offers a rewarding uncapped commission scheme, recognising your dedication and hard work in driving sales and customer loyalty.

Experience
- Extensive experience in customer-facing retail sales environments, ideally within furniture or consultative sales
- Proven ability to follow sales models and processes to achieve targets
- Skilled in questioning, listening, and persuasive communication to influence and build positive relationships
- Experience working within high-performing teams and consistently achieving stretch goals and KPIs
- Knowledge of customer experience metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities
- Awareness of furniture industry products, services, and competitors
- Understanding of relevant regulatory frameworks and ability to follow company policies and procedures
- Insight into purchasing motivations and factors influencing customer decisions

About you
- Commercially minded with a passion for delivering exceptional customer experiences
- Team player who embraces an inclusive culture and aligns with company values: adaptable, expert, authentic, one team, customer-first
- Motivated to achieve personal and team sales targets
- Willingness to engage with ongoing training and development opportunities

Qualifications
- No specific qualifications required; a positive attitude and commitment to learning are essential

Benefits
- Exclusive employee discounts on Oak Furnitureland products after probation
- 20 days holiday per year (excluding Bank Holidays)
- An extra day off to celebrate your birthday or special occasion
- Access to My Rewards programme offering discounts on essentials and luxuries
- Competitive pension scheme with 4% employee contribution matched by the company
- Comprehensive life assurance providing free coverage worth twice your annual salary up to age 65
- Ongoing training and career development opportunities
- Employee Assistance Programme offering professional counselling
- Free on-site parking