Location
Westfield White City, London

Hours
Full Time - 35 hours per week, including weekdays and weekends. Late nights and travel to other stores and events may be required.

Salary
Competitive salary offered

About the Role
Are you an experienced supervisor passionate about delivering exceptional customer experiences and supporting your team? We are seeking a permanent Retail Store Supervisor to join our Wellbeing Hub at Westfield White City. You will play a key role in building a NEOM Wellbeing community, delivering unforgettable customer events, and supporting customer outreach while promoting the learning and development of your team.

As a vital member of the retail team, you will assist the Store Manager with all aspects of store operations including stock management, payroll, rotas, stocktakes, and local commercial strategy. You will take full ownership of the store and team in the Store Manager’s absence, lead by example, and ensure the highest standards of housekeeping, cleanliness, and visual merchandising are maintained.

You will organise and support in-store and field events to promote NEOM as a brand, working alongside partnering businesses. Training and coaching current and new team members will be a key part of your role. You will also proactively contribute to the wellbeing of our planet, colleagues, community, and customers.

This role requires someone who thrives under pressure, works well in a team, reacts positively to change, and maintains professionalism at all times.

Experience
Minimum 1 year experience in a Retail Supervisor role, preferably within the Health & Beauty industry.

About you
- Passionate about wellbeing and customer service, able to inspire colleagues
- Meticulous attention to detail with the ability to maintain impeccable store standards
- Thrives in a collaborative and supportive team environment
- Commercially driven, constantly seeking opportunities to increase store footfall
- Positive energy that motivates and inspires others
- Alignment with NEOM values and a keen interest in wellbeing
- Desire and capability to coach and develop your team to reach their full potential

Qualifications
Relevant retail supervisory experience and a strong commitment to personal and team development are essential. Specific formal qualifications are not stated but a passion for wellbeing and retail excellence is required.