Location
London

Hours
Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)

Salary
£15.00 per hour

About the Role
Everything we do starts with the people we serve. At Screwfix, we’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

As a Retail Supervisor, you’ll be a vital part of the team, leading by example and getting stuck in. Whether you’re front-of-house helping customers or in the warehouse maintaining high standards, customers will always be at the front of your mind. With excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us.

In this role, you will:
- Host and lead the team in store, setting an example of what great customer service looks like
- Understand customer needs, guide them to the right products, and make their experience easy and enjoyable
- Ensure smooth store operations including cash reconciliations, customer queries, audit compliance, and stock management
- Work closely with your team who take pride in their store, working together and having fun along the way

Experience
Proven experience as a supervisor or duty manager managing a small team in a fast-paced retail environment.

About you
- Excellent customer service skills with the ability to translate service into sales
- Inquisitive, always questioning and seeking improvement
- Passionate about the business and its success
- Friendly, flexible, reliable, honest, and hardworking

Qualifications
No formal qualifications specified, but relevant supervisory experience is essential.