Location
Elgin Ave., London

Hours
Full Time

Salary
£49,155 per annum (pro rata for part time staff)

About the Role
Southwark Council is the largest local authority social landlord in London, managing 55,000 homes and serving a diverse and growing population. We are committed to making our borough just and fair, tackling inequalities, and supporting our residents and communities.

An exciting opportunity has arisen for a Revenues Officer to join a high-performing team within the Performance & Quality Team at Southwark Council. You will be responsible for handling complaints and councillor/MP enquiries related to Council Tax and Business Rates.

Your key responsibilities will include investigating and resolving stage 1 complaints under the Council’s corporate complaints procedure, supporting investigations of stage 2 and Local Government Ombudsman complaints, compiling clear reports for Members, Councillors and senior management, responding to Freedom of Information, Subject Access and GDPR requests, and supporting quality monitoring within the Revenues Service.

Through this varied work, you will contribute to improving service delivery and recommend enhancements to working procedures where appropriate.

This is an 18-month fixed term contract/secondment opportunity. Internal applicants should seek agreement from their substantive line manager before applying. The role requires a satisfactory Basic level Disclosure and Barring Service (DBS) check.

Employee Benefits
- Competitive salary
- Supportive senior management team
- Regular one-to-one supervision
- Professional development and training opportunities
- Clear career development pathways
- Agile and flexible working arrangements
- Local Government Pension Scheme (LGPS)
- Season ticket and cycle loans
- Annual leave starting at 27 days per year, increasing to 35 with length of service (pro rata for part time staff)
- Wellbeing programme
- HSF Health plan and eye care scheme
- Employee Assistance Programme (EAP) with confidential counselling and support
- Social clubs and staff groups

Disability Confident (Guaranteed Interview) Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people who meet the minimum requirements for the role and identify as:
- Members of the Armed Forces and veterans
- Currently or previously in care
- Disabled or with a long-term health condition

Recruitment Timetable
Closing date: 14th August 2026 at 23:59*
Interview date: week commencing 24th August 2026 (tbc)

*We reserve the right to close this vacancy early if sufficient applications are received, so early application is encouraged.

Experience
- Comprehensive working knowledge of at least one service area within Revenues
- Strong background in revenues administration, ideally in a delivery-focused role
- Proven experience dealing with the public in challenging situations
- Experience working with revenues legislation and relevant regulations

About you
- Excellent communication skills with the ability to advise customers clearly and effectively
- Good attention to detail and ability to work independently
- Strong organisational skills with the ability to prioritise and meet deadlines
- Ability to analyse complex issues, identify patterns, and resolve problems efficiently
- Confident user of IT systems including databases, spreadsheets, and case management systems

Qualifications
- GCSEs (or equivalent experience) including English and Maths