Location
London Borough of Tower Hamlets

Hours
Full Time - 40 hours per week with a hybrid working policy requiring 40% of agreed hours on-site on average. Office attendance includes in-person training, meetings with stakeholders and families, and attendance at events.

Salary
£64,301 per annum

About the Role
As a Rheolwr Ymchwiliadau – Cymhleth, you will be part of a dynamic investigations team working locally and nationally across all types of investigations within the Investigation, Oversight and Casework directorate. You will direct and make decisions on urgent, contentious, and high-risk cases.

Working alongside the Investigations Performance and Resources Manager and Core Business Investigations, you will provide strategic leadership to teams of investigators, ensuring high-quality, robust, and independent investigations are delivered while demonstrating our core values in every aspect of your role.

You will be accountable for the quality, timeliness, and efficiency of investigations and play a key role in the Executive Practitioners Group for Decision Making; setting standards, embedding good practice in decision making, leading quality assurance processes, and providing peer support to decision makers across the organisation.

You will lead on Victims’ Right to Review, act as a decision maker on re-investigations, and review previous investigation decisions.

Applicants will be required to complete 2 sift questions based on essential criteria as part of the application process.

Assessment and interview dates are estimated to take place between early August and late September.

The role involves regular contact with distressing material likely to have an emotional, traumatic, and challenging impact. You may also come into contact with individuals experiencing extreme distress. SAYH recognises this and offers a range of wellbeing provisions including TRiM (Trauma Risk Management), peer support, a designated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with available support.

Flexible working options are available and the culture encourages inclusion and diversity.

Benefits
27.5 days annual leave with pay (increasing to 32.5 days with service)
Option to buy, sell or carry over annual leave reviewed annually and offered where possible
Voluntary Health Cash Plan provided by BHSF
Civil Service Pension Scheme
Civil Service Maternity Absence Package
PAM Employee Assistance Programme
Access to Civil Service Sports Council (CSSC) membership
Cycle to Work Scheme
Opportunity to enjoy the latest home and electronics offers through Vivup
Car Leasing Scheme
Staff Networks focusing on all protected characteristics, run by and for staff: Enable Network, Age Network, Welsh Language Network, Pride and LHDTC+ Network, Gender and Family Network, Race, Religion and Belief Network
Tailored learning and development for your role

Experience
- Proven experience leading and managing teams in complex, high-profile investigations, ideally within regulatory, oversight, or public sector contexts
- Proven experience in investigating or leading investigations
- Experienced leader with a track record of effective collaboration
- Financial management experience
- Understanding of managing and caring for survivors and victims of crime, specifically sexual abuse
- Strong history of providing strategic direction to ensure high-quality, independent, and robust investigations
- Experience motivating teams to achieve high performance and continuous improvement
- Ability to supervise and direct teams, including workforce planning, resource allocation, and managing investigative priorities
- Extensive experience with investigative methodologies and principles applied to complex, large, and challenging investigations
- Experience working as part of a senior management team to develop and implement strategic vision for a function or organisation
- Experienced leader with a history of building high-performing operational teams in complex environments
- Experience managing disclosure in complex investigations
- Experience leading teams through significant change, engaging and motivating staff to embrace new ways of working

Desirable
- Experience working within a matrix management structure
- Experience delivering/leading large-scale or long-term investigations
- Experience with HOLMES case management system or strong understanding of its operation
- Valid driving licence for Wales and England

Skills and Abilities
- Excellent intellectual ability with highly developed skills to analyse complex legislation and apply it appropriately to cases
- Ability to motivate and develop others
- Ability to work efficiently and effectively in a challenging environment with competing priorities
- High levels of integrity and ability to justify decisions made, including in legal settings
- Sound judgement and ability to make high-profile decisions
- Highly developed decision-making skills
- Proven analytical and report writing skills; ability to reach and document clear, reasoned, evidence-based, and independent decisions based on existing and emerging information
- Highly developed verbal, written, and presentation skills
- Excellent influencing and negotiation skills with the ability to persuade through personal credibility
- Strong interpersonal skills including the ability to negotiate and maintain good relationships with senior officers across all areas of public life
- Experience supporting staff working in environments with significant scrutiny, challenge, and potentially emotional material
- Analytical thinker with skills and ability to assess complex cases, identify key issues, and develop solutions addressing needs
- Proven experience mentoring, coaching, and developing team members, fostering a culture of continuous improvement and professional growth

Desirable
- Understanding of Policing in the UK

About You
We value diverse perspectives and encourage applications from individuals typically underrepresented or disadvantaged in society, including women, people from diverse ethnic backgrounds, parents and carers, and disabled applicants including neurodivergent candidates.

You will be committed to promoting equality and valuing diversity in all we do. Our vision is to be recognised as a leader in inclusive employment and services, demonstrating this ethos in everything we do.

As a Disability Confident employer, we are committed to removing barriers for disabled people to thrive in the workplace. Reasonable adjustments will be provided to support you throughout the assessment process and employment.

Our staff networks actively work to make SAYH an inclusive employer, continuously seeking new ways to create an environment where everyone can develop and flourish.

Positive action measures under the Equality Act 2010 enable us to improve workplace equality and create a level playing field while continuing to recruit on merit. For this role, if multiple candidates achieve the highest score and one identifies as Black, Asian or ethnic minority, we may select that candidate to improve representation in SAYH, but only when top scorers are equal and above the required threshold.

The role requires BPSS clearance.