Location
Kith London (Regent Street)

Hours
Full-Time, open and flexible availability required including evenings, overnights, weekends, and holidays

Salary
£16.00 per hour + 1% Commission

About the Role
As the Sales Supervisor, you will support the management team by performing and completing assigned tasks while providing guidance to the sales team and fostering a positive store environment. You will act as a role model by exemplifying supportive service behaviors and ensuring the delivery of a best-in-class customer experience. This role focuses on connecting with customers and employees to help achieve store performance goals. As a key member of the management team, you will reinforce performance expectations by consistently displaying and exceeding the Brand vision and surpassing individual and store goals.

Your primary responsibilities include guiding processes and completing work based on management’s direction on the sales floor and other store areas, mentoring the sales team to deliver exceptional in-store and after-sale customer experiences, partnering in initiatives to drive customer satisfaction and business growth, assisting management in achieving performance goals and standard operating procedures, and supporting store management by overseeing timely completion of assigned tasks.

You will remain knowledgeable of current initiatives, priorities, and business metrics by engaging with company communications and collaborating effectively with all employees. You will guide work activities during the day, including before and after normal store hours when a manager may not be present, complete store opening and closing tasks as required, ensure adherence to company policies and procedures, and assist with housekeeping responsibilities such as dusting, sweeping, and trash collection.

Additionally, you will participate in and assist with the execution of in-store or off-site events as part of special projects.

Experience
- Minimum 6 months of management experience
- At least 1 year of retail/apparel experience
- Experience in a commission environment is a plus but not required

About you
- Strong communication skills
- Natural leader with the ability to mentor and motivate a team
- Ability to multi-task and manage multiple projects simultaneously
- Reliable, responsible, and personable
- Self-starter with attention to detail

Qualifications
- Ability to lift and move up to 25 lbs.
- Ability to perform retail-related physical tasks including bending, twisting, and climbing ladders or step stools
- Ability to stand and walk for prolonged periods
- Open and flexible availability including evenings, overnights, weekends, holidays, and special projects as required by the business