Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Our schools’ team at Up Learn plays an irreplaceable role in our success as a company, transforming the way teachers and school leaders across the UK use technology, unlocking potential in the classroom. With our tools, teachers can transcend the confines of the traditional curriculum, dedicating their energy to inspiring and guiding students instead. As a small team growing rapidly over the next few years, we’re at an exciting stage of our journey.

We are looking for a School Success Manager to own a portfolio of school and MAT relationships across the UK, managing everything from onboarding through to ongoing engagement and expansion. Your goal will be to ensure schools have such a great experience that renewal is a given. You will be a strategic partner to teachers and school leaders, creating strategies aligned with school goals and building trust with senior stakeholders, all to deliver a life-changing impact on students' educational achievements and lives.

You will champion the voice of the customer internally and help sharpen how the Customer Success function operates by improving processes, playbooks, and ways of working as we scale. This role suits someone who thrives on ownership: flexible and resourceful enough to make things happen for schools without waiting for every process or product feature to be built out, confident in prioritising a busy caseload, and proactive about improving things before being asked.

About Up Learn
At Up Learn, we’ve built one of the world’s most effective learning experiences by combining cognitive science, instructional theory, and artificial intelligence. Our mission is to give every learner the most effective path to success, envisioning a world where every learner achieves more, faster, through adaptive, mastery-based learning. We’re the market-leading platform for A Levels, with seven courses on offer and 1 in 3 A Level students using Up Learn.

Over the next year, we’re launching GCSE Science and accelerating growth, expanding our impact to millions more students. Our results speak for themselves: 97% of students who complete our courses achieve an A*/A, even those who started with lower grades. A large-scale evaluation of Up Learn in schools found usage is associated with 9 months additional progress, with grade improvements across whole year groups. For every paying student, we provide a full scholarship to a student in need, ensuring high-quality education is accessible to all.

Responsibilities
- Own and grow a portfolio of school and MAT relationships, including some of our most strategic and high-value partnerships
- Onboard new school partnerships: account set-up, programme launch, staff training, and accelerating customer value
- Run regular health checks and build deep relationships with teachers and school leaders, understanding their pain points and helping them maximise Up Learn’s impact
- Deliver onboarding and engagement journeys that drive measurable student impact and set schools up to renew
- Identify and support cross-sell and upsell opportunities within your accounts, working closely with sales who lead on closing renewal and expansion deals
- Be Up Learn's product expert and brand ambassador, driving engagement and buy-in for new and existing products
- Use customer success metrics and feedback to spot issues and opportunities early, feeding insights back into product, marketing, and content teams
- Help standardise playbooks, reporting, and customer journeys, and take ownership of projects that improve how the Customer Success function runs
- Work alongside the Head of Customer Success to shape schools strategy as we scale

Experience
- Managing a large volume of customer or client relationships in roles such as Customer Success, Account Management, Portfolio Management, Customer Operations, or frontline/operations leadership
- Comfortable with tools and technology; CRM experience, ideally HubSpot, is a plus
- Preferred but not essential: experience with MATs or the UK school system; EdTech or SaaS background; experience mentoring or informally managing others

About You
- Passionate about education and motivated by Up Learn's mission
- Exceptional communication and relationship-building skills, able to tailor and flex across audiences and formats (email, documents, presentations, verbal) with clarity in both formal and informal settings
- Strong empathy, especially understanding the challenges teachers face in the classroom
- Flexible and resourceful: able to deliver value for schools where resources can be limited and prioritise a busy caseload without losing sight of what matters most
- A proactive, forward-thinking problem solver who spots what needs doing, applies initiative, and gets on with it rather than waiting to be told
- Thrive in a culture of feedback, always looking to grow and improve
- Highly organised, with strong attention to detail and a bias for action
- Available for occasional travel to in-person events, such as school visits or conferences

Qualifications
If you don’t meet every requirement but believe you’re the right person for the role and are willing to learn, we strongly encourage you to apply.