Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
The Senior Account Manager role at Inspired Thinking Group (ITG) combines hands-on account delivery with line management responsibilities for two Account Managers. You will take ownership of the more complex or sensitive workstreams and act as the first point of escalation before issues reach the Account Director. The role encompasses core areas such as Sphere job builds and POS briefing, post-campaign reporting, promo planning, price tiles and PIS, B2B collateral, Credit & Services POS, and ad-hoc campaigns, with added quality oversight across the team’s output.

Beyond delivery, you will manage workload allocation, coaching, and development for two Account Managers, contribute to performance reviews, and deputise for the Account Director when required. This position is ideal for someone with a strong Account Manager background ready to take on people leadership alongside continued hands-on delivery, with a clear progression path towards an Account Director role.

Key Responsibilities
- Quality oversight: Quality-check Sphere job builds, briefs, and allocations completed by the Account Manager team; personally manage the most complex or time-critical campaigns.
- Reporting review: Review POD reporting and POE decks produced by the team before wider distribution.
- Promo plan sign-off: Own the final accuracy check on the promo plan ahead of sign-off.
- Price tiles & PIS oversight: Oversee the price tile and PIS processes across the team, resolving escalations.
- B2B & Credit & Services: Act as senior point of contact for B2B collateral and Credit & Services POS, reviewing and supporting Account Manager-led work.
- Ad-hoc campaigns & projects: Lead the most complex ad-hoc campaigns and projects, delegating and overseeing others within the team.
- Stock & write-off governance: Hold overall responsibility for stock and write-off governance within the team.
- Line management: Line manage 2 Account Managers including workload allocation, one-to-ones, coaching, and development.
- Escalation & deputising: Act as first point of escalation for the Account Manager team, support the Account Director with senior review and QBR preparation, and deputise during absence.

Experience
Proven experience managing POS/in-store marketing production at Account Manager level or above, ideally via Sphere or a similar platform.
Some prior experience of, or clear readiness for, line management and mentoring.
Comfortable owning complex or ambiguous workstreams with minimal oversight.
Retail, FMCG or trade marketing production experience is an advantage.

About you
Good judgement on when to resolve issues personally versus escalate to the Account Director.
Well-spoken and professional, confident representing ITG to senior client and agency stakeholders.
Able to balance personal delivery with team leadership under competing deadlines.

Qualifications
No specific qualifications required, but a strong track record in account management and leadership readiness is essential.