Location
London

Hours
Full Time

Salary
Competitive salary package

About the Role
Hometrack delivers market leading valuation, automation, property risk and market intelligence services across the property and financial industries. The Data Services team works with hundreds of customers across the property sector including mortgage lenders, house builders, investors, financial and proptech companies, insurers, telco, retail and utilities, as well as others involved in the housing market. Our mission is to inform decision makers by putting the UK’s most trusted property data and insights at the heart of the property ecosystem. Our market intelligence and customer acquisition, retention and engagement solutions are relied upon by leading industry professionals.

We are seeking an experienced and innovative Senior Account Manager to join Hometrack’s Data Services division. You will be responsible for strategically managing a portfolio of client accounts, overseeing end-to-end account management from onboarding through to implementing customer success practices. You will own your renewal pipeline, achieving retention and expansion targets across your portfolio.

With a strategic focus aligned to our business goals, you will implement account plans to build strong, trusting relationships and deeply understand customer needs. You will successfully upsell within your existing customer base and demonstrate strong abilities to engage with, present to, and manage relationships at a senior level.

This role requires cross-functional collaboration across the Data Services division, strong stakeholder management skills, and the ability to champion our customers to support product development, delivery, and operational excellence. Being a team player and working collaboratively with peers, adopting a ‘Think Hometrack First’ mindset, is critical to success.

Experience
- In-depth B2B Account Management or Customer Success experience
- Proven strategic account management skills, engaging and building credibility at senior/c-suite levels
- Track record of managing renewal pipelines, hitting retention and expansion targets, and identifying upsell opportunities
- Experience working with CRM systems and Google or Microsoft suites
- Experience in B2B data solutions or within the property or insurance industry is preferable

About you
- Ability to establish and develop strong relationships with customers and internal stakeholders
- Data-driven mindset with the ability to leverage data tools into impactful customer insights
- Excellent communication and presentation skills
- Strong stakeholder management and cross-functional collaboration skills
- Ability to shape operational processes and define account strategies
- Innovative thinker, proactive, and able to take initiative
- Strong work ethic and adaptability in a fast-paced, dynamic environment

Qualifications
Not explicitly stated; relevant experience and skills are essential.