Location
London

Hours
Full Time

Salary
The total cash range for this position in Prague is Kč772,500.00 to Kč1,081,500.00. Employees in this role have the potential to increase their pay up to Kč1,236,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

About the Role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

In this role, you will support teams through advanced data analysis and modeling to create, maintain, and evolve workload and staffing capacity forecast models. You will provide key insights and guidance, based on thoughtful business analysis, to aid in efficient and timely business decisions.

Key responsibilities include understanding key performance indicators related to your work, identifying methods for collecting data, performing analyses, and articulating findings. You will develop foundational understanding of data modeling principles and assist with the creation and implementation of basic data models. A deep understanding of the company’s business model, operations, financial performance, and key success factors is essential.

You will apply knowledge of policies, practices, trends, and information impacting the organization and its customers to anticipate and plan project steps. You will consistently respond to stakeholder requests accurately and professionally, break down complex information into understandable and actionable concepts, and design technical communications tailored to various audiences.

Additionally, you will take ownership of your performance and results, manage multiple tasks effectively, make informed trade-offs under conflicting demands, and set motivating goals that lead to beneficial individual and team outcomes.

Benefits
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Experience
2+ years for Bachelor's degree holders; 0-2 years for Master's degree holders.

About you
- Proficient with workforce management software suites (e.g., Aspect, NICE, Genesys).
- Skilled in SQL, R, Python, SAS.
- Experience with contact center omni-channel system administration.
- Advanced Microsoft Office skills, particularly Excel and PowerPoint.
- Familiarity with advanced case/ticket management tools (e.g., Jira, Salesforce).
- Mid-level experience with data visualization/BI tools (e.g., Tableau, PowerBI).
- Strong analytical and communication skills with the ability to translate complex data into actionable insights.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Ownership mindset with a proactive approach to tasks and challenges.
- Understanding of business operations, financial impact of decisions, and customer needs.
- Ability to design differentiated technical communications for diverse audiences.

Qualifications
Bachelor's or Master's degree or equivalent experience.