Location
London Borough of Waltham Forest

Hours
Full Time - 36 hours per week

Salary
£40,182 - £42,060 (SO2)

About the Role
Waltham Forest is preparing to open its first dedicated Crematorium Service — a landmark development that will enhance the support we provide to residents at some of the most sensitive and significant moments in their lives. This new service represents an important step forward for the borough, and we are building a team that reflects the compassion, professionalism, and care our community deserves. As part of this launch, we are creating nine new roles across the service.

This role will provide high-quality administrative support for the newly established Chingford Crematorium, ensuring the smooth delivery of cremation services and compassionate engagement with bereaved families. The postholder will manage statutory records, coordinate service logistics, and uphold the Council’s standards for dignity, inclusivity, and professionalism.

Applicants must already hold UK work authorisation that does not require sponsorship, as this role is not eligible for Skilled Worker visa sponsorship.

Experience
Experience in administrative roles, preferably within bereavement or direct public services. Knowledge of financial processes including procurement, purchase order raising, payment processing using digital and online systems, and banking processes. Experience recording financial transactions.

High level of communication and presentation skills with the ability to deal sensitively and professionally with emotive customers.

About you
Professional, compassionate, and able to work collaboratively within a team. Commitment to upholding dignity, inclusivity, and high standards of service delivery. Ability to comply with Council policies, health and safety standards, and relevant charter principles.

Qualifications
GCSEs or equivalent (required). NVQ Level 3 in Business Administration or similar (preferred). ICCM training or awareness of cemetery and crematorium charter standards (advantageous).

Additional Requirements
Satisfactory employment references, CIFAS identity checks, and DBS check. Fluent spoken English sufficient for effective role performance is required.