Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Amazon Leo is building the world's most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers globally. Global Enterprise Services (GES) is the customer-facing organization that ensures enterprise customers realize the full value of Amazon Leo's connectivity solutions. As a Senior Customer Delivery Manager (CDM) in GES, you will be the customer's single point of contact from contract signature through production deployment. You own the onboarding execution—translating what was sold into what gets delivered, on time, with the customer fully operational.
CDMs coordinate across Product, Engineering, Operations, Field Support, Customer Delivery Engineers, system integrators, and customer IT teams to deliver predictable deployment outcomes. This is not a sales role. You are the execution owner who builds lasting customer relationships through transparent communication and reliable delivery.
You will manage complex, multi-site deployments across enterprise verticals including energy, maritime, aviation, and telecom—developing onboarding plans, driving milestone execution, managing escalations, and conducting structured handoffs to post-deployment support teams.
The ideal candidate brings strong program management skills, experience with complex technical deployments in enterprise settings, and the ability to build trust with customer executives through consistent delivery. You are comfortable navigating ambiguity in a fast-moving startup environment and can drive operational rigor without sacrificing speed.
This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations.

Experience
- Fluent in French and English (speaking, writing, reading)
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Experience in enterprise IT as a vendor, consultant, or managing technical programs
- Hands-on experience in infrastructure, troubleshooting, systems administration, networking, DevOps, or applications development
- Proven ability to lead cross-functional teams to deliver products and projects on tight deadlines
- Experience managing multiple projects and priorities in a fast-paced, deadline-driven environment
- Customer relationship management experience, especially engaging with C-suite executives
- Operational troubleshooting experience across two or more of the following: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management

About you
- Strong program and project management skills with ability to drive operational rigor
- Comfortable working in ambiguous, fast-moving startup environments
- Excellent communication and stakeholder management skills
- Ability to build trust and maintain transparent communication with customers and internal teams
- Mentoring skills to support junior team members
- Proactive problem solver with escalation management experience

Qualifications
- Preferred project management certifications such as APM, CSM, PMI-ACP, PRINCE2
- Experience in process improvement and building launch readiness frameworks, playbooks, and scalable deployment mechanisms
- Familiarity with AWS services or other cloud offerings
- Additional language skills (German, Italian, Spanish, Portuguese, Arabic, or Russian) are a plus
- Experience in satellite, telecommunications, or connectivity infrastructure deployment within European markets
- Knowledge of European telecom operators, broadcast media, or energy sector customers
- Familiarity with multi-country regulatory environments including telecom licensing, GDPR, and data residency
- Understanding of SD-WAN, network integration, telecom backhaul, or RF optimization