Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a Senior Finance Business Partner - Services & Support, you'll be at the heart of Civica’s SaaS engine, working closely with senior leaders across our Service Delivery & Customer Support functions. This role is pivotal in supporting investment decisions, driving cost efficiency, and enabling the strategic development of our product portfolio. Reporting to the Commercial Finance Director - Product, Tech & Customer Office, you’ll play a key role in shaping financial plans, analysing performance, and translating operational metrics into actionable insights. Your work will help ensure financial discipline is embedded across the portfolio, while supporting Civica’s growth and transformation through data-driven decision-making.

If you enjoy building strong working relationships, turning data into clear business guidance, and supporting teams to succeed, this is a great opportunity to make a meaningful impact. If you're proactive, collaborative, and thrive in cross-functional teams while balancing competing priorities, this will be the role for you!

Key responsibilities:
- Act as a trusted finance partner to operational leaders across Civica’s Services & Support functions.
- Support financial planning, budgeting, and forecasting across Services & Support.
- Drive accountability for operational performance by contributing to business cases, tracking KPIs, and analysing financial outcomes.
- Translate operational metrics into financial insights for stakeholders.
- Collaborate cross-functionally with FP&A, Services, Support and Data Teams to align financial plans with development capacity and strategic goals.
- Influence resource planning, cost efficiencies and capacity prioritisation.
- Support Civica’s growth and transformation initiatives by analysing key SaaS metrics such as ARR, CAC, churn, and R&D investment.
- Contribute to process improvements in forecasting, cost allocation, and profitability reporting across Civica’s product portfolio.
- Present clear, actionable insights to stakeholders to support decision-making and performance improvement.

Experience
Qualified accountant with at least 4-5 years of post-qualified experience.
Experience in a finance business partnering role or supporting clients within a SaaS, technology, or product-led environment.
Commercial and financial understanding of Technical or Services, as well as commercial models and operational KPIs.
Skilled at translating financial and operational data into clear, compelling narratives for both technical and non-technical audiences.
Strong analytical, modelling, and forecasting skills - comfortable with large data sets and scenario analysis.
Able to influence and challenge stakeholders using data-driven insights.

About you
You are proactive, collaborative, and thrive in cross-functional teams.
You enjoy building strong working relationships and turning data into clear business guidance.
You are skilled at balancing competing priorities and supporting teams to succeed.
You bring a positive attitude and a willingness to contribute to Civica’s growth and transformation.

Qualifications
Qualified accountant status is essential.

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.