Location
London

Hours
Full Time

Salary
Competitive, based on experience

About the Role
Global Fleet and Products are seeking a Senior Fleet Experience Manager to lead the development of new products and enhance existing ones to improve the experience and productivity of our Delivery Service Partners (DSPs) across the EU. You will be responsible for expanding our listening mechanisms for partners to ensure we provide the best level of service. This includes innovating new feedback capture methods and building programs to remove key pain points. You will also launch new and exciting value-added services.

As Senior Fleet Experience Manager, you will drive the performance of Global Fleet and Products (GFP) services offered to DSPs. This requires influencing multiple functions within GFP to ensure products and services add value to our partners. You will work closely with finance to identify cost opportunities, business leaders, product managers, program managers, and counterparts across the DSP Program organization. Collaborating on cross-organizational projects, you will define how GFP projects impact DSP operations to deliver the best end-state products and drive change when defects arise.

Success in this role requires a strong customer obsession, excellent project management skills, and effective communication. You will influence business owners, support thoughtful decision-making, and adapt to a rapidly evolving environment. A typical day offers opportunities to innovate by building creative solutions to partner challenges.

Key Responsibilities
- Analyse, report, and act on customer feedback data to identify and drive service improvement opportunities
- Enhance measurement and performance by combining qualitative sentiment data with quantitative service benchmarking
- Maintain close collaboration with the DSP experience team to share insights and learnings
- Write or contribute to business cases using stakeholder information
- Prioritize projects with the biggest business impact, obtain approvals, and schedule resources
- Take accountability for project status, escalate issues promptly, and seek support when needed
- Maintain project schedules aligned with milestones and Go-Live dates

About the Team
Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages worldwide. The Global Fleet & Products (GFP) team defines the path forward by building the safest and most sustainable last mile delivery fleet.

Experience
- Bachelor's degree in a related field
- Experience working in a matrixed environment, influencing strategy, and achieving goals across organizations
- Proven ability to influence multiple stakeholders and lead cross-functional teams across geographies and business units
- Experience building and growing relationships with internal and external partners
- Strong analytical skills, attention to detail, and effective communication abilities
- Experience driving strategic meetings with senior executives to expand partnership priorities

About You
You are customer-obsessed, innovative, and able to adapt quickly in a fast-paced environment. You have strong project management skills and are an effective communicator who can influence business owners and support thoughtful decision-making.

Qualifications
- Bachelor's degree required
- Postgraduate degree preferred
- Experience in logistics preferred
- Experience in team management preferred