Location
London, with options to work from Manchester or Bristol offices. Hybrid working with flexibility for occasional remote work abroad and stipends for work-from-home equipment.

Hours
Full time, standard working hours with flexibility.

Salary
£58,275 - £82,670 per year depending on location and assessment. The maximum salary includes a non-pensionable technical allowance of up to £14,100.

About the Role
At i.AI, you will help design the interactions, flows, and interfaces behind frontier AI products developed for real public services. Your work will shape how emerging technologies solve real problems for real users in ways that are useful, trusted, accessible, and grounded in evidence. You will join a multidisciplinary team working at the cutting edge of AI delivery in government, tackling hard questions, working through ambiguity, influencing product direction early, and ensuring teams build the right things in the right way.

This is a rare opportunity to work on some of the most important and fast-moving questions in government: how AI can be turned into practical tools that improve public services while focusing on user needs, ethical considerations, and measurable impact. i.AI is an incubator with small, nimble teams optimized for fast learning. You will need to be flexible, comfortable with ambiguity, and motivated by turning insight into action.

You will work within agile multidisciplinary product teams focused on different AI applications in government, such as planning, education, government operations, or frontline services. Your role involves designing interaction flows and product interfaces that meet usability, branding, and accessibility standards, helping teams deliver better products, reduce cost and risk, and continuously improve based on evidence.

If you are excited by difficult questions, fast feedback loops, and the chance to improve public services through evidence-led design, this is an opportunity to make a genuine impact.

What you will work on
- Deliver high-quality, user-centred designs as part of a multidisciplinary team
- Use evidence to challenge assumptions, validate decisions, and negotiate with stakeholders
- Build ethical review and evaluation into your work to reduce unintended consequences
- Develop patterns for how people interact with AI, collaborating across i.AI and beyond
- Lead good design practice, including line managing junior designers
- Contribute to i.AI's design community and to GDS and cross-government design communities
- Foster an inclusive team culture built on honest feedback and continuous improvement

Experience
- Proven track record in user-centred digital product design within a product-led organisation
- Skilled in designing clear, usable, accessible interfaces that work across devices and browsers
- Proficient with a range of design and prototyping tools, including HTML prototyping (AI-assisted acceptable)
- Experience collaborating in multidisciplinary teams, iterating designs using data, research, and best practice
- Strong communication skills, able to bring clarity and alignment across project and leadership teams, especially in ambiguous situations
- Experience contributing to the wider design community through speaking engagements or writing

About you
- Comfortable working in fast-paced, ambiguous environments with a focus on evidence-led design
- Motivated by solving difficult questions and improving public services
- Able to reflect critically, ask difficult questions, and see the big picture while focusing on minimum viable products
- Collaborative team player who fosters an inclusive culture and continuous improvement

Qualifications
- No specific qualifications mandated, but a strong portfolio demonstrating relevant skills and experience is expected
- Appointment is conditional on successfully completing UK Government Security Clearance (SC). Prior clearance is not required; sponsorship and support will be provided.
- Candidates should normally have been resident in the UK for 2 of the past 5 years.