Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. With nearly 2,500 experts worldwide, we work with transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever, and Metro.

We are seeking a Senior Manager, Change & Employee Relations to join our People team on an 18-month fixed-term contract. This is a unique opportunity to play a strategic leadership role at the heart of organisational transformation, leading complex Employee Relations and change initiatives across multiple markets.

You will partner with senior leaders to drive business-critical transformation programmes, shape our Employee Relations strategy, and ensure we continue to foster a fair, compliant, and values-led colleague experience.

Key Responsibilities
- Lead the people and Employee Relations aspects of major change programmes including restructures, workforce transformation, operating model redesigns, and redundancy consultations.
- Partner with business leaders to deliver successful organisational change balancing commercial objectives, colleague experience, and legal compliance.
- Identify and mitigate Employee Relations risks, develop change plans, and support effective stakeholder engagement throughout transformation initiatives.
- Develop and implement a global Employee Relations strategy and roadmap aligned to business priorities and organisational values.
- Lead the evolution of Employee Relations frameworks, policies, and governance to ensure consistency, compliance, and best practice across multiple jurisdictions.
- Act as the senior escalation point for complex and high-risk ER matters including investigations, disciplinary, grievance, performance, conduct, absence, and executive-level cases.
- Use data, insights, and market trends to proactively manage people risk and inform strategic decision-making.
- Strengthen organisational capability by embedding scalable ER frameworks, tools, and self-service resources.
- Coach and mentor senior leaders, managers, People Partners, and Advisors to build confidence and capability in managing people matters.
- Design and deliver training on Employee Relations, employment law, and best practices.
- Serve as a trusted advisor on organisational change, employee relations, and employment legislation.

Our Culture and Benefits
At dunnhumby, we offer a comprehensive rewards package typical of a leading technology company, combined with personal flexibility including flexible working hours and your birthday off. We invest in cutting-edge technology and maintain a nimble, small-business feel that encourages experimentation and learning.

We live diversity and inclusion every day with thriving networks such as dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled, and dh Thrive. We are committed to creating an inclusive culture where everyone can perform at their best.

We support flexible working arrangements and encourage open discussions about agile working opportunities during the hiring process.

Experience
- Significant Employee Relations experience including leadership of complex and high-risk casework.
- Proven experience leading organisational change, transformation, restructuring, and workforce programmes.
- Strong knowledge of UK and European employment legislation, consultation requirements, and Employee Relations best practice.
- Experience operating across multiple European markets.
- Demonstrated success delivering People projects from design through implementation and embedding.
- Experience coaching senior stakeholders, managers, and HR/People professionals.
- Strong analytical skills with the ability to leverage data and insights to inform decisions.
- Excellent stakeholder management, influencing, and communication skills.
- Experience working within a fast-paced, matrixed, and international organisation.
- Experience supporting Works Councils, collective consultations, and employee representative bodies is highly desirable.
- Previous experience within a global technology, consulting, or similarly complex organisation is highly desirable.

About You
You are a strategic and trusted advisor with the ability to influence senior leaders and stakeholders. You thrive in complex, fast-paced environments and are passionate about driving positive organisational change while maintaining a fair and compliant employee experience. You have excellent communication skills and a collaborative approach to building capability across teams.

Qualifications
Relevant professional qualifications in HR, Employment Law, or related fields are desirable but not essential. A strong track record of continuous professional development in Employee Relations and organisational change is expected.