Location
Cromwell Road, London

Hours
Full Time - standard working hours

Salary
£58,000 per annum

About the Role
As Senior Manager, Customer Growth at the Victoria and Albert Museum, you will lead strategic initiatives to enhance customer engagement and drive growth. You will be responsible for developing and implementing innovative customer acquisition and retention strategies, working closely with cross-functional teams to maximize the museum's reach and impact. This role offers the opportunity to shape the customer experience and contribute to the museum's ongoing success and reputation as a world-leading cultural institution.

Experience
Proven experience in customer growth, marketing, or related fields with a track record of delivering measurable results in customer acquisition and retention.

About you
Strategic thinker with strong leadership skills and the ability to inspire and manage teams. Excellent communication and interpersonal skills, with a passion for cultural institutions and customer engagement. Highly motivated, results-driven, and able to work collaboratively across departments.

Qualifications
A relevant degree or equivalent experience in marketing, business development, or a related discipline is preferred.