Location
Cromwell Road, London

Hours
Full Time - standard working hours

Salary
£58,000 per annum

About the Role
As Senior Manager, Customer Growth at the Victoria and Albert Museum, you will lead strategic initiatives to expand and engage our customer base. This pivotal role involves driving growth through innovative customer acquisition and retention strategies, collaborating across departments to enhance visitor experience and maximize revenue opportunities. You will be responsible for developing data-driven marketing campaigns, managing key partnerships, and leading a team focused on delivering measurable growth outcomes aligned with the Museum’s mission and values.

Experience
Proven track record in customer growth, marketing, or business development roles, preferably within the cultural or nonprofit sector. Experience managing teams and delivering strategic growth initiatives is essential.

About you
Strategic thinker with strong leadership skills and the ability to inspire and motivate teams. Excellent communication and stakeholder management skills. Passionate about culture and the arts, with a commitment to enhancing visitor engagement.

Qualifications
A relevant degree or equivalent experience in marketing, business, or a related field is desirable.