Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Amazon Shipping is part of Amazon Supply Chain Services (ASCS), a strategic initiative transforming logistics into a large-scale external business across Europe. We are seeking a Senior Manager, Sales Operations to lead and scale the EU Sales Operations function, supporting a multi-country commercial organization across the UK, Italy, Spain, and France. This leadership role involves setting strategic direction, establishing operating rhythms, and growing a team of individual contributors across defined workstreams to drive cross-country standardization for a rapidly scaling business.

You will regularly engage with Director and VP leadership, partnering directly with EU commercial leaders, US Sales Operations counterparts, Product, and Business Intelligence teams. This role offers a unique opportunity to help build the AWS of Amazon Logistics.

Key responsibilities include setting and owning the strategic vision and roadmap for EU Sales Operations aligned with worldwide Sales Operations and EU commercial leadership; leading and developing a team of Sales Operations individual contributors with clear ownership and accountability; designing and implementing operating rhythms such as planning cadences, reporting mechanisms, pipeline reviews, and performance tracking; driving cross-country standardization of commercial structures, target-setting methodologies, and reporting definitions across four geographies; partnering with Product, BPA, and BI teams to define requirements, prioritize tooling investments (Salesforce, AI enablement, prospecting tools), and drive adoption; owning commercial reporting and analytics including MBR/QBR data, goal tracking, pipeline health, and insights; collaborating with US Sales Operations to ensure worldwide alignment on operating standards, shared tooling, and best practices; proactively identifying capability gaps and operational friction to design scalable solutions; and representing EU Sales Operations in senior leadership forums contributing to strategic planning, headcount planning, and commercial investment decisions.

A typical day balances strategic work such as roadmap planning, stakeholder alignment, and team development with operational delivery including pipeline health reviews, resolving cross-functional dependencies, and coaching team members. You will engage with EU country commercial leaders, US Sales Operations, Product, BI/Analytics, and Marketing teams, with regular interactions with Director and VP leadership through weekly and monthly business reviews and strategic planning forums.

The role offers significant scope to define how Sales Operations operates across Europe, supporting commercial excellence for Amazon Shipping across four European geographies. The team values ownership, pace, and pragmatism and is scaling to meet the complexity and ambition of the EU commercial organization.

Experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- Senior leadership experience in sales operations, sales strategy, finance, business development, or related fields
- Proven experience leading a divisional sales operations team or equivalent in a mid-to-large-scale, multi-geographical, high-tech sales organization
- Experience hiring and leading high-performance teams

About you
- Strong strategic thinker with ability to set vision and drive execution
- Skilled at stakeholder management and cross-functional collaboration
- Comfortable working in a fast-paced, high-growth technology environment
- Passionate about building scalable processes and driving operational excellence

Qualifications
- Preferred experience developing and implementing CRM, variable compensation, revenue reporting, forecasting, and Salesforce automation tools
- Experience in business process design and organizational growth
- Master's degree or equivalent is a plus