Location
London, City of

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Expedia Group's B2B business is growing rapidly—expanding into new verticals, integrating new supply, and welcoming a pipeline of new partners who demand world-class onboarding and servicing from day one. The Traveler & Partner Service Platform (TPSP) is at the center of that growth and needs a sharp, commercially minded operator to own the function that turns new business wins into live, high-performing partnerships.

As the Senior Manager of New Business & Implementation, you will lead the end-to-end new business and partner onboarding function within TPSP's B2B Operations team. You will own RFP strategy and content, manage the new business pipeline in partnership with Sales and Commercial teams, and lead the implementation and onboarding experience for new B2B partners. You will represent TPSP in high-stakes partner RFP and renewal presentations, often alongside senior external stakeholders, ensuring the operational and servicing narrative lands with clarity, confidence, and commercial credibility.

You will manage a global team of New Business and Implementation managers and work closely with the B2B Commercial, Business Development, and Partner Connect teams to position TPSP as a competitive differentiator in winning new business. You will report to the Director of Enablement & Growth.

Key Responsibilities:
- Own the end-to-end RFP and pitch deck process—from intake and qualification through to final submission and presentation
- Build and maintain a centralized, AI-powered repository of RFP responses, ensuring content is accurate, up to date, and reusable
- Develop compelling, differentiated content articulating TPSP's servicing capabilities, operational strengths, and B2B value proposition
- Represent TPSP during partner RFP presentations and renewal discussions with executive presence and credibility
- Maintain a strong understanding of competitors, competitive advantages, and B2B strategic goals to ensure market-relevant and commercially sharp submissions
- Partner closely with B2B Strategy & RFP Managers and Commercial/Sales teams to align on pipeline priorities and win strategy
- Own the end-to-end implementation and onboarding experience for new B2B partners, from contract signature through operational go-live
- Simplify and continuously improve the onboarding process to reduce time-to-live and remove friction
- Lead onboarding optimization initiatives through structured improvement cycles
- Develop partner communication and education frameworks to set clear expectations and drive early engagement
- Design and deliver agent training programs to prepare frontline teams for servicing new partners
- Own the quality and accuracy of all new business and onboarding content, including pitch decks, onboarding guides, training materials, and partner-facing documentation
- Monitor the external competitive landscape and translate insights into sharper content and servicing propositions

Experience
- 8+ years in implementation, new business, account management, or related functions within B2B, travel, or customer experience sectors
- Proven success managing complex, multi-stakeholder environments
- Hands-on experience with RFP processes, including building compelling submissions and managing timelines under pressure
- Experience managing and developing global teams
- Strong project management skills with ability to manage multiple workstreams and deliver to deadlines

About You
- Experienced operational leader with strong commercial instincts
- Skilled communicator and presenter with executive presence, able to adapt style and deliver complex messages clearly
- Detail-oriented and quality-driven, maintaining high standards across documentation and processes
- Analytically driven, comfortable interpreting performance data and using insights to improve approaches
- Natural collaborator who builds credibility quickly across Sales, Commercial, and Product stakeholders
- Thrives in fast-moving environments with a bias toward action, setting clear direction and aligning stakeholders
- Strong content development skills, able to write and structure persuasive, accurate, high-quality materials across formats
- Understands how to use operational and commercial levers effectively

Qualifications
No specific formal qualifications required; demonstrated experience and skills as outlined above are essential.