Location
London

Hours
Full Time

Salary
Competitive salary, commensurate with experience

About the Role
Are you ready to make a real impact in digital banking? At Chase UK, you'll help deliver the next generation of fraud detection and decisioning capabilities. You'll collaborate with talented teams to protect customers and the bank, all while enabling seamless digital journeys. We offer opportunities for growth, learning, and career mobility in a dynamic, inclusive environment. Your expertise will help us build products that delight and safeguard our customers.

As a Senior Product Associate - Fraud Product in the Chase UK Fraud Product team, you will drive the development and enhancement of fraud detection and prevention capabilities. You will focus on Transactional and Onboarding Fraud, ensuring strong controls while maintaining a high-quality customer experience. You will partner with Product, Engineering, Fraud Strategy, and data-focused teams to build and improve fraud controls, monitoring, and decisioning. Your work will directly impact customer trust and satisfaction, contributing to a collaborative and innovative team culture.

Key responsibilities include optimizing fraud detection systems and customer experience across digital platforms, designing and enhancing fraud capabilities and tooling, managing vendor relationships, translating emerging fraud risks into practical mitigations, collaborating cross-functionally to ensure effective fraud controls, supporting scalable and reusable control designs, balancing delivery pace with governance and customer outcomes, and continuously improving fraud platform performance and processes.

Experience
Experience in a fraud role with exposure to policy, strategy, investigations, change delivery, or analytics. Hands-on experience managing and optimizing fraud prevention tools and vendors. Ability to deliver in an agile environment and work across multiple stakeholders. Strong problem-solving and analytical skills in technical scenarios. Attention to detail and ability to synthesize large datasets into clear decisions. Ability to evaluate vendor capabilities and drive continuous optimization.

About you
Strong communication and collaboration skills. Passion for continuous improvement and learning. Ability to contribute to scalable control design and implementation. Familiarity with fraud prevention in digital banking environments. Knowledge of payments, risk management, and cybersecurity. Experience supporting integration of fraud tools into technology stacks.

Qualifications
Preferred experience with tools such as Sira / Hunter, ThreatMetrix, Falcon, Arcot, RSA, FeatureSpace ARIC, or behavioral biometrics solutions.