Location
Central London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
At Feeld, we are creating a world where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product and are looking for a Senior Product Manager to join our remote team and contribute to our mission to elevate the human experience of sexuality and relationships. You will lead the product strategy and roadmap for Feeld’s Safety Back-Office product area, helping internal teams detect, prevent, respond to, and resolve safety risks such as fakes, spam, fraud, and abuse. Your work will help members feel more confident that Feeld is a safer, more trusted space, while enabling moderation, support, fraud, and compliance decisions to be clearer, faster, more consistent, and more scalable.

You will own the product strategy and roadmap for Feeld’s Safety Back-Office product area and partner closely with Trust & Safety, Fraud, Customer Support, Compliance, Engineering, Design, Data, and Product teams to identify and prioritise high-impact opportunities. You will lead discovery into internal workflows, member safety risks, moderation quality, support efficiency, fraud patterns, and compliance needs, translating complex operational challenges into clear product problems, success metrics, and delivery plans.

Your efforts will improve Feeld’s ability to address fakes, spam, fraud, abuse, and other behaviours that undermine member trust. You will define and track metrics for member trust, safety outcomes, operational efficiency, decision consistency, quality, and business impact. Additionally, you will communicate roadmap priorities, progress, risks, and outcomes to leadership and cross-functional stakeholders, driving cross-functional execution from problem definition through launch, measurement, and iteration.

How you will grow: Deepen your understanding of Trust & Safety, fraud prevention, moderation operations, compliance, and member protection in a sensitive and high-impact product space. Gain experience shaping product strategy across a complex internal platform with direct impact on member trust and business risk. Build expertise in balancing operational efficiency, automation, decision quality, and human judgement in safety-critical workflows. Strengthen your ability to influence multiple senior stakeholder groups with competing needs and priorities. Develop new ways to measure the relationship between member safety, trust, operational quality, and product outcomes.

Experience
- Led complex product initiatives involving ambiguity, operational complexity, sensitive user impact, or multiple stakeholder groups
- Turned qualitative insight, operational data, user signals, and business context into focused product priorities and measurable outcomes
- Worked comfortably with cross-functional partners across engineering, design, data, operations, support, compliance, risk, or policy
- Communicated clearly with different audiences, simplifying complex technical, operational, compliance, or safety topics into actionable decisions

About you
- Experience in Trust & Safety, fraud prevention, moderation, customer support tooling, compliance tooling, internal platforms, or operational systems is a bonus
- Built products or workflows that improved decision consistency, operational efficiency, automation, or quality assurance
- Worked on products where member trust, risk reduction, privacy, safety, or harm prevention were central to success
- Interested in creating humane, scalable systems that support both members and the internal teams responsible for protecting them