Location
London

Hours
Full Time

Salary
Competitive salary based on experience

About the Role
This is a fixed term contract position from August 2026 until July 2027. Amazon Business Payments provides invoicing, working capital, and payment acceptance solutions to millions of business customers, sellers, and partners worldwide. As part of the global Amazon Payments organization, we build payment experiences and financial services that are trusted, valued, and easy to use. Our Business Credit Account product enables enterprise customers to manage procurement-to-pay workflows at scale, where payment health directly impacts customer retention, operational efficiency, and revenue.

We are seeking a Senior Program Manager to own payment excellence for the Amazon Business Payments experience. In this role, you will manage the lifecycle of a complex, cross-functional program with significant business impact. You will be accountable for both program strategy and tactical execution: defining the program mission and objectives, analyzing data to drive improvements quantified with metrics, and influencing resource allocation across teams.

You will partner with Finance, Product, Sales, and Customer Support to identify root causes of payment defects, launch operational processes, and deliver measurable improvements in payment health for our customers. You will oversee gaps between teams, processes, and systems, driving alignment and ensuring stakeholder needs are met. Additionally, you will write effective narratives and present progress and outcomes to Directors and VPs.

The ideal candidate combines program management expertise, operational rigor, and the ability to build consensus and drive delivery across organizations.

Experience
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

About you
- Strong operational rigor with the ability to manage complex, cross-functional programs
- Skilled at building consensus and driving alignment across multiple teams
- Excellent communication skills, including writing detailed narratives and presenting to senior leaders
- Ability to analyze data to identify root causes and develop measurable improvement plans
- Experience partnering with diverse teams such as Finance, Product, Sales, and Customer Support

Qualifications
- Bachelor's degree required
- Preferred: Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
- Preferred: 2+ years of experience driving process improvements
- Preferred: Knowledge of general AI tools
- Preferred: Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions