Location
London

Hours
Full Time - 40 hours per week (Monday - Friday, shift rota basis between 8:30 AM – 5:30 PM with some flexibility as per business needs)

Salary
£38,000 per annum

About the Role
We are seeking a Senior Receptionist to join the Rapport team with our exciting new client. In this role, you’ll be the face of the front-of-house experience, leading a small team and setting the standard for exceptional service. You’ll take ownership of the reception operation, support one team member day-to-day, and ensure every guest interaction feels seamless, polished and genuinely welcoming. From coordinating meeting spaces to anticipating guest needs, you’ll keep the workplace running smoothly while creating an environment where clients and colleagues feel supported and valued. This role suits someone who loves being hands-on, thrives in a busy setting and brings confidence, warmth and leadership to every moment. If you’re ready to elevate the guest experience and lead with impact, this could be your next step.

Benefits
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Experience
Proven front-of-house experience delivering exceptional customer service in a luxury hotel, premium airline or corporate setting.

About you
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Passion for memorable experiences with a commitment to exceeding guest expectations.
Strong interpersonal skills with a warm, confident and engaging approach.
Excellent written and spoken English communication skills.
Professionalism, precision, discretion and exceptional attention to detail.
Proactive and adaptable, managing priorities effectively in a fast-paced environment.
Collaborative, taking ownership using initiative while supporting and guiding others.

Qualifications
Confident user of Microsoft Office including solid capability in Word and Excel.