Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Revolutionize Customer Experience with state-of-the-art Cloud Solutions! Join our dynamic team and become a strategic partner in transforming how businesses connect with their customers through innovative cloud technologies. As a Senior Sales Specialist for Amazon Connect, you will develop and implement strategic go-to-market approaches targeting specific domains and customer segments within the UKI Retail & CPG territory. You will engage with executive leadership to understand complex business challenges and propose innovative cloud solutions that leverage agentic AI to drive transformative customer experiences.

Your day will blend strategic thinking, customer engagement, and business innovation. Collaborating with business leaders, you will dive deep into complex customer challenges and craft tailored value propositions that unlock new potential for organisations across various industries. You will also work closely with global system integrators to deliver transformative customer projects.

Join the Amazon Connect team, dedicated to positioning AWS as the premier provider for AI in Customer Experience solutions. Our mission is to help customers reimagine their interactions through secure, scalable, and innovative cloud-native services, enabling CX transformation that empowers businesses to connect with their customers like never before.

About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers ranging from successful startups to Global 500 companies. AWS values diverse experiences and encourages candidates from all backgrounds to apply. We foster an inclusive team culture that promotes curiosity, connection, and collaboration through employee-led affinity groups and inclusion events.

We are committed to mentorship and career growth, offering endless knowledge-sharing and resources to help you develop into a well-rounded professional. We also value work-life harmony, striving for flexibility so you can achieve success both at work and at home.

Experience
- Experience in technology-related sales, business development, or sales engineering/consulting
- Experience communicating across technical and non-technical audiences, including executive-level stakeholders or clients
- Experience in the customer service/contact center industry

About you
- Ability to establish credibility quickly with senior-level executives across organizations
- Proven track record in large complex deal negotiations
- Comfortable working in a matrixed organization
- Passionate about driving customer experience transformation through innovative cloud solutions

Qualifications
- Fluent in English (speaking, writing, and reading)
- Knowledge of cloud computing technologies is preferred