Location
London, based at a client site near Fenchurch Street station.

Hours
Full Time - 40 hours per week (Monday to Friday, 7 AM to 7 PM) with occasional overtime and travel as needed.

Salary
£37,489 per annum

About the Role
We are seeking an AV & LTS Senior Coordinator to join our Rapport team. This role involves supporting IT and AV equipment needs for our clients while ensuring service excellence. You will be part of the UK & Ireland Technology Services team, focused on providing IT services to the Client’s workforce. Our Client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.

Main responsibilities include meeting and greeting customers with exceptional service, building strong relationships within the team and across departments, supporting the asset management process using designated platforms, issuing and managing IT equipment with accurate record keeping, assisting with walk-up user requests and IT queries, providing AV equipment setup and troubleshooting support, contributing to process improvements and maintaining documentation, supporting events and meeting spaces to ensure smooth AV operations, and managing AV administration including reporting and liaising with teams.

Benefits include exclusive travel and grocery discounts, life assurance and cash rewards, a contributory pension scheme, wellness programs, Employee Assistance Program, digital GP services, extensive learning and development opportunities, WOW Awards recognizing outstanding contributions, and one paid day off annually to support a cause you’re passionate about.

Experience
Previous experience in a similar role is required.

About you
You share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together. You are passionate about technology, have strong verbal and written communication skills, and are reliable, professional, and approachable. You adapt well to changing work requirements, take responsibility and demonstrate trustworthiness, are proactive in personal development, thrive in a collaborative and diverse environment, and maintain a positive attitude towards change and new challenges.

Qualifications
Not explicitly stated, but relevant experience and a passion for technology are essential.