Location
London, with travel across EMEA region as required.

Hours
Full Time

Salary
Competitive salary commensurate with experience

About the Role
Amazon Leo is building the world's most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers globally. As a Senior Technical Account Manager (TAM) within Global Enterprise Services (GES), you will be a dedicated post-deployment technical partner ensuring long-term customer success across EMEA markets. You will combine deep technical expertise with customer relationship management to serve as a trusted advisor, helping customers optimize their Amazon Leo environments, protect recurring revenue, and enable growth.

Working within the Customer Delivery organization, you will provide strategic technical guidance to help customers plan expansions, implement solutions, and optimize networks using best practices. You will proactively monitor customer environments to maintain operational health and resilience. Your role involves building strong executive-level relationships, understanding business and operational needs, anticipating challenges, and delivering measurable customer outcomes.

This is not a sales role; trust is earned through technical expertise, proactive engagement, and consistent delivery. You will support a portfolio of high-complexity enterprise customers across EMEA verticals including telecom operators, broadcast media, energy, and enterprise connectivity. Responsibilities include conducting executive business reviews, driving optimization, managing technical escalations, and advocating for customer needs with Product and Engineering teams.

The position may require travel across the EMEA region and access to information or technology subject to export control laws and regulations. Employment is contingent upon obtaining any required export licenses or approvals.

Experience
- Proven experience in a technical account management or similar customer-facing technical leadership role within the technology industry.
- Strong technical depth in networking, telecommunications, cloud integration, or related fields.
- Experience managing executive customer relationships and key business stakeholders.
- Operational troubleshooting expertise across two or more areas such as networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, or field support management.
- Experience prioritizing and delivering projects on time in fast-moving environments.
- Fluency in English (spoken, written, and reading).

About You
- Strong communicator with the ability to present to senior leadership.
- Experience working in 24x7 operational services or support environments.
- Skilled at making business recommendations and influencing stakeholders.
- Ability to mentor junior team members and develop operational frameworks.
- Willingness and ability to travel across the EMEA region.
- Eligible to obtain any necessary export licenses or approvals based on nationality and citizenship.

Qualifications
- Bachelor's degree in a STEM field or equivalent industry experience.
- Preferred experience in satellite, telecommunications, or connectivity infrastructure within European markets.
- Familiarity with telecom backhaul, network architecture, or RF optimization.
- Experience as a technical lead with European telecom operators, broadcast media, or energy sector customers.
- Additional European language skills are a plus (French, German, Italian, Spanish, Portuguese, or Russian).
- Experience developing support playbooks, runbooks, or operational frameworks.
- Background in systems administration, network administration, AWS cloud app development, DevOps, or site reliability engineering is advantageous.