Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Are you interested in shaping the future of entertainment? Prime Video is reinventing how customers connect with their favourite shows, teams, and products by combining high-quality live streaming, immersive interactive features, and exclusive access to some of the world's most loved movies, TV series, and live sports. Available on the web, mobile, and TV in over 240 countries and territories, Prime Video is continuously evolving.

The Prime Video UX team is seeking a customer-obsessed Senior UX Designer to join our Global Growth (Commerce) design team. In this role, you will define, articulate, and champion the future vision for how customers rent, buy, and subscribe to the best local content in their country. You will lead with clarity and empathy, inspire others, and have a passion for solving problems at massive scale through innovation, creativity, and attention to detail.

This is a hands-on design role where you will establish vision and strategy, scale your impact through proactive collaboration across cross-functional teams, and elevate the design quality of the entire team. You will develop strong relationships with fellow designers and partner closely with Product, Engineering, and Business counterparts to launch bar-raising experiences for customers worldwide.

As a creative lead, you will be a relentless advocate for customers, always putting their needs first and thriving on iterating based on customer feedback. You will collaborate with UX Researchers, Product Managers, Engineers, and fellow UX Designers within Prime Video and across Amazon, using your organisation and communication skills to bring clarity to complex challenges.

Key Responsibilities
- Analyse customer problems and design delightful solutions with measurable impact
- Work closely with product teams to develop use cases and high-level requirements
- Quickly create process flows, wireframes, and visual design mockups to effectively communicate detailed interaction behaviours
- Develop and maintain detailed user-interface and interaction specifications
- Present and defend design recommendations to partners, stakeholders, and senior leadership
- Partner with technology teams to leverage platform scale without compromising core experience principles
- Measure the success and effectiveness of UX innovations

A Day in the Life
You will solve some of the most complex customer problems, think like an owner, raise the quality of the customer experience, and collaborate strategically with team leaders and members across the organisation. You will join a fun, growing team of UX practitioners who support each other's development and thrive in a culture of autonomy, ownership, and continuous learning.

Experience
- 8+ years of design experience
- Proven ability to deliver design solutions for projects of large scope and complexity
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
- Experience designing across Web, Mobile, and Living Room platforms preferred

About You
You are a strategic thinker and collaborator who flourishes in a large organisation. You believe design is about how something looks, feels, and functions. You enjoy design debates, thrive on customer feedback, and have a passion for solving customer problems with empathy and creativity. You are organised, communicative, and able to bring clarity to complex challenges while inspiring others.

Qualifications
- An available online portfolio demonstrating your design work and process
- Strong skills in user-interface and interaction design
- Ability to present and defend design recommendations to senior leadership