Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
At JPMorgan Chase, we launched Chase UK to revolutionise mobile banking by delivering seamless journeys that customers love. Trusted by millions in the US and rapidly growing in the UK, we are building the bank of the future from scratch with a start-up mentality. As a Senior UX Researcher in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping the digital banking experience for Chase UK and its global market expansion. You will collaborate closely with Product leadership, using your expertise in user experience research to inform product development, design direction, and content creation. Your insights will drive strategic decisions and foster a culture of continuous learning and knowledge sharing. Join us to help build a customer-centric digital bank that sets new industry standards and directly influences the future of banking in the UK and beyond.

Job Responsibilities
- Conduct user research within specific product areas and collaborate with Design, Content, Product, and Engineering teams
- Prioritize research opportunities in a fast-paced, rapidly changing environment
- Advise on research plans, strategies, and methods
- Manage and conduct generative and evaluative research
- Perform independent research on multiple aspects of products and experiences
- Integrate complex technical and business requirements into research activities
- Advocate for the use of customer insights and data to inform decisions
- Present and communicate user research findings and recommendations to the broader organization
- Contribute to best practices, research methodologies, and frameworks to drive efficiency
- Champion a customer-first approach and foster shared understanding across the organization
- Support a culture of continuous learning and knowledge sharing within the team

Experience
- Hands-on experience as a user or UX researcher
- Proficiency in a wide range of exploratory and evaluative research methods
- Experience applying user research methods in product and/or service development
- Ability to scale research processes and define best practices
- Strong senior stakeholder management skills
- Experience in retail banking, fintech, or similar industries is preferred

About You
- Strong passion for championing customers
- Excellent critical-thinking and problem-solving skills
- Effective communication and interpersonal abilities
- Ability to communicate research insights to diverse audiences
- Thrive in a fast-paced, collaborative, cross-functional environment
- Ability to develop and sustain effective working relationships with peers, managers, and stakeholders

Qualifications
- Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology, or a related field, or equivalent professional experience
- Additional language skills are a plus