Location
Keighley, West Yorkshire, United Kingdom, BD21 1AH
Hours
2 week rota:
Week 1: Monday to Friday 8:00am - 5:00pm
Week 2: Monday to Friday 9:00am - 6:00pm
One in three Saturdays 8:30am - 12:30pm
Salary
Basic £26,780.13 per annum plus OTE up to £37,948.13 per annum
About the Role
We are recruiting for a Service Advisor to join our team at Suzuki Keighley. This is a fantastic opportunity to join a family-run business ranked in the AM top 50 and represent one of our outstanding manufacturer partners.
We seek ambitious and driven individuals passionate about delivering world-class customer service. You will be part of a busy, fast-paced, and rewarding environment working alongside a team of Service Advisors.
Your duties will include professionally and promptly dealing with all customers, providing a positive first impression of the Service Department, advising customers on technical queries, booking vehicles into the workshop, and keeping customers informed of their vehicle’s progress.
Our business has been family-owned for over 60 years, growing to become one of the top 50 car dealers in the country with over 600 employees across 26 businesses. We value genuine people with a can-do attitude who care about customers.
We recruit for attitude and train for skills, offering manufacturer training for product knowledge and access to world-class sales training to help you become a top performer.
We offer an industry-leading package, flexible working hours, and real opportunities for career progression, preferring to promote from within. We expect hard work and ambition to be the best, and in return, you will be supported to achieve your goals.
Additional benefits include 30 days holiday (including bank holidays) increasing with length of service, pension scheme, employee discount on servicing and repairs for family and friends, £25 contribution to eye tests, and a cycle to work scheme.
Experience
1-3 years preferred but not essential as full training is provided. Experience in customer service or automotive sectors is advantageous.
About you
Ambitious, driven, and passionate about delivering excellent customer service.
Ability to work effectively as part of a team in a busy environment.
Strong communication and relationship maintenance skills.
Positive attitude aligned with our family values of Fit, Fun, Family, and Fearless.
Outrageous ambition to be the best and a willingness to learn and grow.
Qualifications
Must hold a current valid clean driving licence.
No specific qualifications required; attitude and willingness to learn are paramount.