Location
Farringdon, EC1N 8JS, Central London

Hours
Full time permanent role based on a 37.5 hour working week. This position supports a smarter working policy with 2 days in the office and 1 day spent within a local office.

Salary
£56,713 - £59,698 per annum

About the Role
Working from our vibrant and modern office space in the heart of Hatton Garden, you will lead a customer-facing team delivering outstanding service to residents. As Service Charge Team Manager, you will ensure rent and service charge accounts are accurate, fair, and transparent. Your responsibilities will include leading and motivating a team of specialists to deliver a seamless MTVH experience, ensuring data accuracy and integrity across IT systems with strong reporting and analysis, setting service and heating charges in line with legislation and contractual obligations, managing service charge budgets and forecasts, and championing service charge payers by resolving issues and driving service improvements. You will also support continuous improvement initiatives and collaborate with internal teams to ensure consistent and fair processes for residents, contributing to MTVH’s ambition to be sector leaders in service charge management.

Why Join Us?
At MTVH, we live by our values: Care, Dare, Collaborate. You will be part of a passionate team making a difference, with opportunities to grow, innovate, and shape the future of service charge delivery.

Benefits
- 28 days annual leave plus 8 bank holidays (pro rata for part time)
- 2 volunteering days per year
- An additional ‘Beliefs day’ once a year
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid working dependent on role and department
- Health cash plan scheme including family members
- Interest free tenancy deposit and season ticket loans
- Extensive learning and training opportunities via Wisebox platform
- Colleague virtual social platform
- Career progression with mentoring, coaching, apprenticeships and career planning support
- Employee Assistance Programme supporting wellbeing

About Us
We are committed to sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. We value equality, diversity and inclusion, and are part of the disability confident employer scheme. Our culture encourages employees to be their true selves and supports wellbeing through network groups focused on Gender, Ethnicity, LGBTQ+, and Disability. Our core values of Dare, Care and Collaborate reflect our people-focused approach to solving social issues together.

Experience
Proven experience in service charge management, housing or residential property management. Experience in budget management and preparing legal documentation for tribunals is essential.

About You
You are proactive with a problem-solving mindset and a can-do attitude. You possess strong leadership and people management skills, excellent communication and interpersonal abilities, and a commitment to delivering outstanding customer service.

Qualifications
Advanced IT skills, especially in Excel and data platforms, are required. In-depth knowledge of service charges, housing legislation, and related policies is essential.