Location
B&Q Eastwood

Hours
Full time, Part time or Job Share - 36.75 hours per week

Salary
Up to £34,000 per annum + Bonus + Pension + 6.6 Weeks Holiday

About the Role
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.

In this role you will:
- Lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team
- Oversee safety, security & compliance routines across the store through your shift lead team
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service

Experience
Proven ability to lead and inspire teams to deliver exceptional customer service.

About you
- Obsessed about customers and actively listens to their needs
- Objective thinker who can review safety compliance with a clear view
- Strong emotional intelligence and thrives in influencing others
- Enjoys problem solving and can motivate others to follow
- Confident in delivering feedback and challenging when necessary

Qualifications
Not explicitly stated, but leadership experience and customer service focus are essential