Location
Kings Hall Mews, Saffron Walden, Essex

Hours
Part Time - 14 hours per week, 12 months Fixed Term Contract

Salary
£22,994 to £25,178 per annum pro rata, dependant on experience

About the Role
Join the L&Q Living Housing Management Team as a Sheltered Housing Assistant supporting residents aged 55 and over at the Cornell Court Extra Care scheme. You will be a key member of the Independent Living service, helping residents feel safe, secure, and empowered to live independently while delivering high-quality housing management services. Your responsibilities will include acting as the on-site representative, providing guidance and support to residents and their families, conducting health and safety inspections, monitoring site maintenance, reporting repairs, and working closely with contractors. You will also maintain accurate records, support policy implementation, and contribute to resolving tenancy concerns and anti-social behaviour in collaboration with the wider Housing Management team. This role requires a proactive approach to creating a safe, welcoming, and well-maintained community environment for residents.

Benefits
25 days annual leave rising to 30 days with length of service plus bank holidays, Westfield Health Cash Plan, excellent pension plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, and Employee Assistance Programme.

Additional Information
The successful candidate will need to apply for or hold a Basic Disclosure Barring Service (DBS) certificate. Early applications are encouraged as the employer reserves the right to close the advertisement and interview earlier than the stated dates.

Experience
Proven experience providing high-quality customer service in a resident-facing role, with the ability to handle sensitive issues empathetically and professionally.

About you
You will have a strong interest or experience in health and safety procedures, including fire safety and estate inspections. A proactive and well-organised approach is essential, with the ability to manage a varied workload and prioritise tasks effectively. Excellent written and verbal communication skills are required to connect with a diverse range of people and relay information clearly. A positive, flexible attitude and the ability to work collaboratively within a team are important to support effective problem-solving and service delivery.

Qualifications
For this role, possession or the ability to obtain a Basic Disclosure Barring Service (DBS) certificate is required. Other formal qualifications are not specified but relevant experience and skills are essential.