Location
Site-based at West Wickham (Bromley / Croydon Border)

Hours
37.5 per week, Monday to Friday (some weekend and out of hours working may be required)

Salary
c. £40,000 per annum

Benefits
Up to 9% matched pension, 25 days annual leave, health cash plan

About the Role
We at Glebe Housing Association are seeking a Sheltered Housing Team Leader to join us at our beautiful 13-acre retirement community, Bencurtis Park. You will lead our team of Wardens in delivering consistently high-quality, resident-centred services. This essential role ensures Bencurtis Park remains a welcoming, inclusive, positive, and safe place where older people can continue to live independently in their own homes for as long as they wish and are able to.

Key responsibilities include:
- Providing day-to-day leadership, supervision and support to the Warden Team
- Managing the Warden rota to ensure appropriate staffing cover
- Coordinating daily resident contact, welfare checks and follow-up support
- Supporting residents to live independently through support planning, risk assessments and liaison with health, care and community services
- Taking a proactive role in safeguarding and family liaison
- Working collaboratively with colleagues on housing management matters
- Ensuring health and safety processes, checks and record keeping are carried out effectively and maintaining accurate records

Experience
Proven experience of leading, motivating and supporting staff to deliver high standards of service. Experience from sheltered housing, independent living, care, accommodation-based services or a similar environment is essential. Strong understanding of safeguarding, resident support and person-centred working is required.

About you
Empathetic and calm under pressure with excellent communication skills to engage effectively with older people, relatives, colleagues and external agencies. Strong organisational skills, good judgement, confidentiality and the ability to manage competing priorities are essential. Confident user of Microsoft Office and willing to learn and make effective use of housing and workplace systems.

Qualifications
An enhanced DBS disclosure check will be required for the successful candidate.