Location
Site-based at West Wickham (Bromley / Croydon Border)

Hours
37.5 per week, Monday to Friday (some weekend and out of hours working may be required)

Salary
c. £40,000 per annum

About the Role
Glebe Housing Association is seeking a Sheltered Housing Team Leader to join our team at Bencurtis Park, a beautiful 13-acre retirement community. You will lead our team of Wardens in delivering consistently high-quality, resident-centred services. This essential role ensures that Bencurtis Park remains a welcoming, inclusive, positive, and safe environment where older people can continue to live independently in their own homes for as long as they wish and are able to.

Key responsibilities include:
- Providing day-to-day leadership, supervision, and support to the Warden Team
- Managing the Warden rota to ensure appropriate staffing cover
- Coordinating daily resident contact, welfare checks, and follow-up support
- Supporting residents to live independently through support planning, risk assessments, and liaison with health, care, and community services
- Taking a proactive role in safeguarding and family liaison
- Working collaboratively with colleagues on housing management matters
- Ensuring health and safety processes, checks, and record keeping are carried out effectively and maintaining accurate records

Benefits
Up to 9% matched pension, 25 days annual leave, health cash plan

Experience
Proven experience in leading, motivating, and supporting staff to deliver high standards of service. Experience in sheltered housing, independent living, care, accommodation-based services, or a similar environment is essential. Strong understanding of safeguarding, resident support, and person-centred working is required.

About you
Empathetic and calm under pressure with effective communication skills to engage with older people, relatives, colleagues, and external agencies. Strong organisational skills, good judgement, confidentiality, and the ability to manage competing priorities are essential. Confident user of Microsoft Office and willing to learn and effectively use housing and workplace systems.

Qualifications
An enhanced DBS disclosure check is required for this post. Specific qualifications are not listed but relevant experience and skills are essential.