Location
B&Q Stafford, Central London

Hours
Part Time - 17.25 hours per week
Shifts available Monday - Sunday, 7.00am - 10.00pm

Salary
£14.10 per hour (£26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues

About the Role
Join B&Q as a Showroom Project Coordinator and help bring customers' dream kitchen and bathroom projects to life. You will support showroom teams and installers by providing help and advice to deliver a seamless and professional service. Whether via phone, email, or face to face, you will keep customers updated on their projects until completion. Using design software, you will bring customer projects to life by asking questions and exploring possibilities. Confidence in recommending the right finance, products, and installation options is essential to this role.

At B&Q, we believe anyone can improve their home to make life better. Every day, we provide millions of customers with ideas, advice, tools, and confidence to create homes they love. As part of a great team, you will be valued for who you are and supported in a diverse and inclusive environment. You will have access to networks representing colleagues and allies, helping to put diversity and inclusion at the heart of our business.

We recognise wellness means different things to different people and offer a range of benefits to help colleagues be at their best. Alongside a competitive salary, benefits include an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks to ensure you are refreshed and able to perform at your best.

Experience
Strong communication and relationship-building skills with experience in customer service or project coordination preferred. Comfortable using technology and design software.

About you
Motivated by targets with excellent problem-solving and project management skills. A keen eye for design and the confidence to recommend finance, products, and installation options. Flexible to work on a rota including weekends, evenings, and bank holidays. Able to work collaboratively with colleagues and installers to deliver the best service on every project.

Qualifications
No specific qualifications required, but relevant experience and a positive, customer-focused attitude are essential.