Octopus Energy is on a mission to make the world’s energy fair and green. In eight years, we’ve become the UK’s largest electricity supplier, but we’re not like the rest. Out of 300,000+ reviews, 89% of customers rate us ‘Excellent’. We invest billions into building renewable generation across Europe, you can talk to our CEO on Twitter, and we work with everyone from Arsenal to Idris Elba to Al Gore. Our team is made up of authentic, compassionate people who do the right thing for customers – so stuff like this and this happens often (and sometimes even this). We’re looking for someone to oversee our online Octoverse. The role: be chronically online on behalf of our customers and brand, and use the resulting knowledge to surprise & delight customers, help reform energy, and make us famous. What do we need you to do (and be)? You’re… Chronically online & customer-obsessed Someone who gets people, and how they engage with social media Happiest working ‘quick and dirty’ without a lot of rigorous planning and scheduling Genuinely passionate about making a big green dent in the universe T-shaped: it’s great to have social media experience; but even more important that you’re adaptable and happy to have a crack at everything You have... The ability to make the written word sing At least a year’s experience posting & creating content across major social media platforms, with some practical experience using social listening tools. Some video creation and editing experience (think TikTok, not Titanic). Most of your time will be spent deeply embedded in the social media Octoverse. That means… Overseeing our UK retail social channels particularly "X", but also everywhere from Instagram, to Reddit, TikTok, Linkedin, and Facebook) to understand wider trends and what customers, government and industry are saying about Octopus, energy, and climate. Guiding our talented team of Community Managers. They’re fully trained to give outrageously good service to our customers — for an audience of thousands live on social media, 8am-10pm 7 days a week. You’ll be there to support them (in shifts) and help with the most commercially sensitive situations. Content creation: responding quickly and thoughtfully to trends, crises, and great viral content opportunities. Social media is 24/7. Being completely upfront, if you need to switch off at 5.30, it’s not the job for you. Habitual lurking in WhatsApp groups, Slack & social media comes with the territory and you’ll need to be OK working a Sunday miracle for a customer or spending your evening commute crafting the perfect tweet. You won’t work 24/7 of course: there are enough of us to keep an eye whenever you need to be off-grid. What you'll love about us.. Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership and most recently The Sunday Times, Best Places To Work 2023 and again in 2024 We want your hard work to be rewarded with perks you actually care about! Visit our UK perks hub - Octopus Employee Benefits