Location
Mile End, East London

Hours
Full Time (hours not specified)

Salary
£49,615 per annum

About the Role
Gateway Housing Association, a well-established London-based housing provider with over 3,000 homes in East London, is seeking an experienced Specialist Leasehold and Managing Agent Lead. You will play a key role in overseeing all technical aspects of homeownership services and managing agent operations, ensuring excellent customer service and regulatory compliance. This is an exciting opportunity to join a dynamic team committed to delivering outstanding landlord services and strengthening community ties.

Your primary responsibilities will include managing homeownership services such as shared ownership, leasehold, and affordable housing schemes, ensuring compliance with regulatory and contractual obligations. You will manage relationships with external managing agents to maintain high standards in property management, repairs, and maintenance. Additionally, you will oversee financial aspects including budgeting, service charge management, and financial reporting related to homeownership services.

This role demands strong leadership, excellent stakeholder management, and a thorough understanding of social housing regulations and maintenance processes. You will also be responsible for contract and performance management with managing agents, setting clear KPIs and conducting regular evaluations to enhance service quality.

Gateway Housing is proud of its nearly 100-year history of addressing the housing crisis through building and managing quality homes, guided by its values of Passionate, Accountable, Connected, and Excellence (P.A.C.E). Join us at this pivotal time to contribute to our vision of creating homes people want to live in and workplaces people want to be part of.

Experience
- Strong knowledge of homeownership services including leasehold, shared ownership, Right to Buy, and service charges
- Proven experience managing external managing agents and monitoring property management performance
- Demonstrated customer service skills with experience handling complex resident queries and complaints
- Financial acumen in budgeting, service charge management, and interpreting financial reports
- Understanding of social housing regulations such as the Regulator of Social Housing, Decent Homes Standard, and Awaab’s Law
- Comprehensive knowledge of responsive, void, and planned maintenance processes

About you
You are a confident and enthusiastic professional with strong leadership skills and the ability to manage complex stakeholder relationships. You are committed to delivering excellent customer service and maintaining high standards of property management. You thrive in a challenging but supportive environment and share our passion for community-focused housing solutions.

Qualifications
Relevant qualifications or professional experience in housing management, property management, or a related field are desirable but not explicitly stated. A commitment to continuous professional development and regulatory compliance is essential.