Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Global Energy Industries team to work with some of the largest Energy industry customers worldwide. In this highly visible role, you will act as a trusted advisor and thought leader, ensuring all AWS teams collaborate effectively to deliver transformational outcomes for customers. You will help global Energy organizations adopt advanced cloud-based solutions and migrate workloads to the cloud, shaping and executing strategies to broaden AWS usage within energy firms.

As a CSM, you will drive cloud adoption plans by partnering with customers and AWS teams including Account Managers, Service teams, Professional Services, Training, and partners. You will establish executable plans to realize customer visions and strategies, optimize services, and influence product development to meet specific customer needs.

Your responsibilities include accelerating cloud adoption by defining milestones, removing blockers, and implementing processes to support migrations. You will drive enablement by developing training strategies to upskill technical and non-technical roles, implement governance structures to manage partnerships and cloud adoption, and identify strategic cloud opportunities such as large-scale migrations, data analytics, digital innovation, and high-performance computing.

Internally, you will develop scalable methodologies and tools for the CSM function, manage and align Customer Account teams, collaborate with AWS product and service teams to influence roadmaps, and leverage data to validate strategies and measure program success.

Your day will be dynamic, balancing customer-facing strategic work with internal collaboration, executive engagement, and hands-on problem solving. You will work closely with energy customers and AWS teams to remove migration blockers, optimize workloads, and build repeatable mechanisms that drive customer success.

Join the Global Energy Industries team within AWS Industries, supporting major Oil & Gas and Power & Utilities organizations through cloud transformation. Our culture is collaborative and growth-oriented, emphasizing knowledge sharing, mentorship, and continuous learning. If you thrive in a high-impact environment where your strategic thinking shapes the future of the Energy industry, this role is for you.

Experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Proven experience leading large-scale technical or engineering programs with demonstrated thought leadership, business case development, and successful program delivery
- Experience engaging with customer executives, technologists, or partners to solve business problems using advanced technologies
- Proven ability to lead technical and non-technical transformation teams across broad functional areas

About you
You are a strategic thinker and natural problem solver passionate about driving cloud adoption and delivering exceptional customer experiences. You have strong business and technical acumen, excel at building trust with C-level executives and project teams, and thrive in ambiguous, fast-paced environments. You are motivated by innovation, data-driven decision making, and exceeding goals.

Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification preferred
- Experience implementing cloud services including migrations and modernization projects is highly desirable