Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will guide the largest and most complex AWS UK&I customers through their multi-year cloud adoption journey. In this highly visible role, you will ensure effective collaboration across all AWS teams to deliver successful customer outcomes. You will act as a critical partner to UK&I customers, leveraging your experience in large-scale transformations to shepherd them through operational, educational, and governance aspects of AWS adoption.

You will interface with both customer and AWS leadership, driving collaboration between sales, support, solutions architecture, professional services, product/engineering teams, and customer teams. Your responsibilities include planning and supporting major workload migrations, translating strategic initiatives into executable actions, and managing education plans, business outcome roadmaps, Executive Briefing Sessions, and go-live events.

At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will proactively solve customer problems with innovative ideas, tools, and guidance on generative AI strategy. Your delivery and change management expertise, attention to detail, problem-solving skills, and communication abilities will be critical to your success. You will lead peers, gain stakeholder buy-in, negotiate, and influence teams to deliver secure and robust solutions.

You will evangelize AWS services and inspire innovation, obsessing over delivering an outstanding customer experience throughout their cloud journey. If you are passionate about technology and using it to solve impactful business problems, this role offers the opportunity to build the future with AWS.

A Day in the Life
As a Customer Solutions Manager, you will be a strategic partner to some of the largest and most complex UK&I customers. Your day involves interfacing with customer and AWS leadership, driving cross-functional collaboration, translating strategic objectives into actionable plans, and overseeing critical workload migrations and educational programs. You will proactively develop new ideas and solutions, including guidance on generative AI strategy, ensuring a seamless and successful AWS cloud adoption experience.

About the Team
The AWS UK&I Customer Solutions Manager team is a group of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region's largest customers. This diverse, cross-functional team combines transformation expertise, technical knowledge, and customer-centric focus to deliver tailored solutions. They collaborate across AWS sales, support, architecture, and professional services, continuously innovating to solve customer challenges, including through generative AI. Their passion for customer success drives AWS's commitment to the UK&I market.

Experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Proven experience leading large-scale technical or engineering programs with thought leadership, business case development, and successful program delivery
- Customer-facing experience engaging with executives, technologists, or partners to solve business problems using advanced technologies
- Experience leading both technical and non-technical transformation project teams and working across broad functional teams

About You
You are a detail-oriented, exemplary communicator and problem solver with strong delivery and change management skills. You have the ability to gain stakeholder buy-in, negotiate effectively, and lead teams. Your enterprise experience and operational excellence influence decisions and help drive secure, robust solutions. You are passionate about delivering great customer experiences and inspiring innovation through AWS services, including generative AI.

Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification preferred
- Experience implementing cloud services, including migrations and modernization projects, is highly desirable