Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Amazon Shipping is building Europe's next-generation logistics network for external shippers, rapidly scaling across the UK, Italy, Spain, and France. We are seeking a Senior Sales Operations Manager to drive commercial excellence across our EU business by owning a critical workstream within a newly scaled Sales Operations function. This is a high-ownership individual contributor role positioned at the intersection of commercial strategy and operational execution. You will partner with Business Development leaders across four geographies, as well as Operations, Product, Marketing, and Finance teams, to translate commercial priorities into measurable outcomes.

Your focus area may include commercial enablement and onboarding, sales acceleration and campaign execution, reporting and analytics, or tooling and process improvement. Key responsibilities include owning a defined vertical within EU Sales Operations end-to-end, setting the roadmap, defining success metrics, and delivering against quarterly goals. You will design and improve scalable cross-functional processes to reduce friction, increase commercial velocity, and support profitable growth. Working closely with CRM, tooling, and data teams, you will build and maintain the operational infrastructure that underpins commercial execution.

You will drive cross-geo standardisation where it creates leverage while adapting for local market requirements, own and report on performance metrics, and coordinate cross-functionally to ensure commercial readiness and alignment. This role requires partnering with the US Sales Operations team to align on worldwide standards and share best practices.

A typical day involves strategic planning to define quarterly commercial targets, process design to build scalable frameworks, and operational delivery to unblock real-time issues and coordinate across teams. You will engage with stakeholders including Business Development leaders in four countries, Account Management, Operations, Product, and US Sales Operations. Success in this role requires thriving in ambiguity, operating with minimal direction, and energizing others by building structure where it does not yet exist.

The EU Sales Operations team enables commercial excellence for Amazon Shipping across four European geographies by driving strategic planning, CRM and sales tooling, reporting and analytics, commercial process optimisation, onboarding and enablement, and commercial acceleration. We value ownership, pace, and pragmatism. This is a unique opportunity to shape a function in a high-growth business with significant scope to define how Sales Operations operates across the EU.

Experience
- Bachelor's degree in Business, Economics, Marketing, Advertising, Statistics, Engineering or related field
- Experience in sales operations or equivalent
- Proven ability to work cross-functionally to implement and optimize workflows
- Experience with sales CRM tools such as Salesforce or similar software

About you
- Skilled at presenting to senior leadership
- Experience in logistics, transportation, supply chain, import/export operations, or data administration
- Comfortable working with global cross-functional teams
- Ability to build launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
- Strong analytical skills with experience collecting, analyzing, and utilizing data to drive process and system improvements
- Capable of completing complex tasks quickly with little to no guidance and reacting with appropriate urgency to situations requiring quick turnaround
- Experienced in end-to-end project management

Qualifications
- Demonstrated ownership and ability to operate with minimal direction
- Strong communication and collaboration skills to partner effectively across multiple teams and geographies
- Passion for building scalable processes and driving commercial excellence in a fast-paced, ambiguous environment