Location
London Covent Garden

Hours
32 hours per week (6 day availability needed)

Salary
Negotiable

About the Role
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

As one of the Spa & Store Trainee Managers, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key. Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organisations.

Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal. You will play a role in creating and executing "top box" goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.

Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.

Key Responsibilities
- Work closely with the store and spa manager to bring exciting ideas to life, making your store successful through creative planning and building an exemplary in-store team.
- Support the store and spa manager in building a team of customer-focused individuals enthusiastic about enhancing the overall shopping experience.
- Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
- Lead a management team to help achieve the store's top-box goals.
- Delegate to your management team to meet the needs of the customer and the store.
- Employ out-of-the-box thinking to achieve success while innovating and collaborating with your team.
- Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and controlling staffing levels and stock to meet customer needs.
- Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management to enhance the customer experience.
- Develop relationships within your local community to enrich your customers' experience.
- Actively engage in personal development through training opportunities, collaboration with other Lush teams, and exposure to other stores and business areas.
- Create and facilitate a shopping experience that encourages your team to consistently make their customers' day.
- With the store and spa manager's support, take on your own projects to make positive changes and add your unique touch, helping the store thrive and grow.

Experience
A genuine passion for delivering exceptional customer service and leading by example. Experience in managing or supporting a team is beneficial, with the ability to navigate difficult conversations, set and manage expectations, and maintain team morale and motivation.

About you
- Motivated by creating memorable customer experiences and delivering 5-star service.
- Strong leadership skills with the ability to work collaboratively and support your management team.
- Excellent teamwork skills, consistently leading by example on the shop floor.
- Strong verbal communication skills to effectively share business messages and work with retailers, managers, and local stores.
- Creative thinker who embraces challenges, pushes boundaries, and explores new approaches.
- Committed to personal development and continuous learning.

Qualifications
No formal qualifications are specified; however, a commitment to learning and personal growth is essential. Training and development opportunities will be provided to support your career progression.

Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit-based bonus
- Pension scheme
- Day off for weekday birthdays
- Cycle to work scheme
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Flexible working
- Tailored gender affirming care*

*Qualifying period/hours required