Location
London, UK

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Help us shape the future of photography! At Capture One, we provide photographers with the most powerful tools to capture, edit, and collaborate, bringing their visions to life. We are uncompromising about image quality, speed, and reliability, offering the best tethered workflow in the industry with true-to-life color processing, precise editing, and flexible collaboration tools.

As we drive growth and expand our team, we are seeking a highly driven and achievement-oriented Strategic Account Manager based in London. This role is critical in managing, retaining, and expanding a defined portfolio of blue-chip enterprise and mid-market accounts across EMEA. You will focus on long-term account development, revenue expansion, and deep relationship ownership to ensure continued adoption and growth of Capture One within enterprise organizations.

This strategic account management role emphasizes renewals, upsells, and cross-sell opportunities, including introducing new products and solutions to existing clients, alongside some new business development within pursuit accounts. You will act as a sales account lead across EMEA, reporting to the General Manager of EMEA and APAC, and collaborate closely with Market Activations/Marketing, Customer Success, Product, and other cross-functional teams to drive coordinated go-to-market execution and long-term customer success.

You will join a thriving team that has grown ARR from 0.5m to over 4m in three years, tasked with 50–100% year-on-year growth as we accelerate Enterprise and Studio adoption across the region. The role requires approximately 25% travel, including international trips, to engage clients, attend industry events, and support key market activations.

Key Responsibilities
- Manage and develop a portfolio of enterprise and mid-market blue-chip brands, building strong, long-term relationships.
- Drive renewals and identify opportunities to expand usage, increase seat count, and deepen product adoption.
- Own the full lifecycle of existing accounts, identifying upsell and cross-sell opportunities and positioning new products.
- Expand deployments from single teams to multi-division or enterprise-wide agreements through multi-threaded engagement.
- Lead renewal cycles to protect and grow ARR, proactively managing account health and minimizing churn risk.
- Act as a trusted advisor, understanding client workflows, challenges, and business goals.
- Navigate complex organizations with multiple stakeholders including creative, technical, procurement, and executive teams.
- Maintain disciplined pipeline management and reporting in HubSpot, delivering accurate forecasts.
- Collaborate cross-functionally with Market Activations, Product, Customer Success, and leadership to ensure customer success and inform strategy.

Experience
- 6+ years managing and growing enterprise or mid-market accounts with a strong track record in renewals, upsells, and account expansion.
- Proven ability to manage complex client relationships and drive revenue growth through consultative selling and strategic account planning.
- Experience working with enterprise customers, preferably within creative, marketing, retail, media, or related industries is a plus but not essential.
- Strong ability to navigate multi-stakeholder environments and lead commercial conversations.
- Excellent CRM discipline, ideally with HubSpot experience, ensuring strong forecasting accuracy and pipeline visibility.

About You
- Highly organized, self-sufficient, and comfortable operating in a fast-paced, performance-driven environment.
- Excellent communication and cross-functional collaboration skills with a proactive approach to feedback and continuous improvement.
- Interest in or familiarity with photography, creative software, or digital imaging is advantageous but not essential.
- Fluency in foreign languages is highly advantageous, with French and/or Spanish preferred.
- Candidates must have the right to work in the UK.

Qualifications
- No specific qualifications required beyond relevant experience and skills.
- A positive, proactive attitude and strong consultative sales approach are essential.