Location
Hendon, North West London

Hours
Full Time (hours not specified)

Salary
£37,357 per annum

About the Role
As part of a dedicated team of practitioners, you will provide students with advice and guidance on various aspects of student life. You will support students with budgeting and student finance, helping them navigate academic options within university regulations, such as making changes to their programme or taking a break from their studies. You will also provide information on student and graduate route visas and support students in making the most of their student experience at MDX.

In this role, you will offer empathetic and pragmatic support to students facing barriers to success, struggling to engage with their studies, or needing advice following changes in their personal or academic circumstances. You will guide students through available interventions and identify when they would benefit from advice or intervention from colleagues in mental health and wellbeing, disability, or academic support teams.

You will use data to identify students who may be struggling to engage in their studies and provide proactive, assertive support to maximize positive student outcomes in continuation and attainment.

Working collaboratively and in a student-centred way, you will help resolve complex and multi-issue challenges with students and colleagues across the university, ensuring students are informed and empowered to make the right decisions for them.

Principal Duties:
- Provide empathetic and pragmatic support to students facing academic, financial, and personal challenges, guiding them through available interventions and resources, ensuring they feel safe and supported.
- Ensure interactions are documented appropriately and students receive timely, clear, and engaging communication.
- Offer advice on budgeting techniques, maximizing income, and accessing financial support, including Student Finance England funding and hardship funding.
- Interpret and clarify University and programme regulations, advising on academic options such as course transfers, study breaks, and continuation.
- Use data to identify at-risk students and provide targeted, proactive support to improve engagement, academic performance, and retention.
- Coordinate with specialist support services and refer students to internal and external resources to ensure holistic, integrated support.
- Liaise with external organisations (such as SFE) with student permission.
- Deliver advice on immigration matters, including student and graduate route visas, and provide guidance on visa extension processes.
- Promote the student advice service and contribute to the development of strategies that enhance the student experience.
- Propose improvements or amendments to regulations, policies, and processes based on student interactions.
- Create, co-create, and curate resources with students and relevant stakeholders on a range of topics for various audiences.
- Contribute to pan-university events including welcome, induction, and graduation.
- Undertake any other activities as appropriate and as requested by the Education and Student Experience leadership.

Experience
Experience in student support, advice, or related roles is desirable. Ability to work empathetically with students facing academic, financial, and personal challenges is essential.

About you
You are empathetic, pragmatic, and student-centred with strong communication and interpersonal skills. You are able to work collaboratively across teams and use data to inform proactive interventions. You have the ability to manage complex and sensitive situations and empower students to make informed decisions.

Qualifications
Relevant qualifications or experience in student services, advice, or related fields are preferred but not explicitly stated. A commitment to ongoing professional development and understanding of higher education regulations is important.