Location
London

Hours
Full Time

Salary
Competitive salary based on experience

About the Role
The Studio Coordinator provides customer-centric intake management, calendar, organisational, reporting, and administrative support to the Event Productions team and its customers. The primary focus is to support intake operations and scheduling of studio requests. Acting as the primary point of contact for customers, the coordinator is responsible for the booking process, planning, and operations. This role requires strong organisational skills, impeccable customer service attitude, and the ability to work seamlessly across multiple teams and cultures within a corporate environment.

Key responsibilities include coordinating requests such as studio recordings and post production, acting as a dedicated point of contact for customers, production teams, and third-party vendors, managing meetings effectively with supporting documentation, maintaining multiple operations calendars and databases, and providing daily customer communication support. The coordinator regularly schedules customer requests, improves efficiencies, optimizes processes, coordinates project-related data and reporting, and works on defined projects with straightforward goals.

The role also involves identifying blockers and facilitating progress, researching new technologies to evolve services in line with industry standards, participating in hiring, training, and mentoring within and outside the team, writing documentation to standardize processes, partnering with external vendors when required, and working on projects that may affect multiple systems within a region.

Experience
- Minimum 3 years of program or project management experience
- At least 2 years of on-site live studio production or event management experience
- Experience working cross-functionally with both technical and non-technical teams
- Proficient in Microsoft Office Suite and event planning platforms
- Skilled in scheduling and calendaring management
- Demonstrated ability to maintain and manage complex calendaring systems and databases
- Knowledge of studio workflow

About you
- Strong organisational and analytical skills with attention to detail
- Excellent verbal and written communication skills, able to raise the bar with documentation
- Ability to clearly communicate and collaborate with team members and customers in a corporate environment
- Strong desire to learn new technologies and systems
- Experience taking ownership and delivering results in a fast-paced, dynamic environment
- Ability to translate technical requirements and expectations to customers
- Experience with ticketing systems is a plus

Qualifications
- Proven ability to work effectively across multiple teams and cultures
- Demonstrated customer service orientation and professionalism
- Comfortable working on projects with straightforward goals and facilitating progress by identifying blockers
- Experience mentoring and supporting team members is desirable