Location
103 Oxford St, London

Hours
24 hours per week

Salary
Negotiable

About the Role
As a Rituals Expert, you are an integral part of our in-store management team. You master the Rituals feel-good experience with product expertise to match and act as a true brand ambassador. You listen attentively to customers' needs while serving as a role model and mentor to our Rituals Advisors. This role positions you as a lead sales advisor with ambitions to expand your professional skill set in luxury retail and cosmetics. Working closely with the Store Manager, Assistant Store Manager, and Rituals Advisors, you will help achieve both personal and store goals. You will engage directly with customers to ensure an optimal experience and provide mentorship and support to Rituals Advisors.

Experience
Prior experience as a supervisor or Team Leader within retail or hospitality is required. Proven ability to motivate and lead a team towards achieving performance targets.

About you
High on energy, low on ego, and with a good sense of humour. You are 'one of a kind' because of your ability to mentor team members and connect with customers, making everyone feel at home in our stores. You are professional, passionate about the Rituals brand, and know how to share that excitement with your team and customers. You possess strong decision-making and problem-solving skills, an eye for detail, and are organised and structured in your approach.

Qualifications
A customer-service mentality and a team-player work ethic are essential. Strong motivation to reach performance targets is required.