Role: Support Worker, Rapid Response Outreach Team Salary / Grade: £28,934 per annum / B Hours: 37.5 per week or part-time hours available Location: Fully Remote Working with deskspace available in Dalston and Camberwell Closing date: 08/10/23 Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment. About us… Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities. Is our mission easy? No, but we never give up on people. Last year we helped more then 10,000 people. Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career. About this role… We are looking for a Support Worker to join the Rapid Response Outreach Team, a Pan-London service working at night, finding and supporting people who are rough sleeping. Thames Reach’s Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond to referrals and work flexibly to reach London’s most vulnerable. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those with immigration issues. Thames Reach welcomes applications from people with transferable skills. You will: - Work as part of a large team that provides a nightly service to rough sleepers in London. - Plan your shift to provide a rapid response to referrals received, ensuring people sleeping rough are looked for within tight time scales. - Be the first point of contact and support for people rough sleeping across the city. - Assess the circumstances and support needs of rough sleepers you encounter and identify routes away from the streets. - Refer rough sleepers onto partner teams and into services. - Provide detailed recording of support assessments on the CHAIN database and for handover to partners. To succeed as a Support Worker, you will have: - A clean UK driving license and an ability to work nights (8pm to 4am) and a flexible shift pattern across Monday to Sunday. - The ability to work independently and as part of a team. - An enthusiastic approach to taking part in training and acquiring new skills. - Excellent communication skills to quickly engage rough sleepers that you encounter so that they accept the support you are offering. - Attention to detail with recording and the ability to represent important information to partner services in a timely manner. - The ability to work remotely and have good IT skills with experience of online recording systems and using a tablet and a smart phone. We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer: - Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata). - Pension – we contribute 6.5% to your pension when you contribute 1.5%. - Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. - Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. - Life assurance – four times your annual salary. - Critical illness cover. - Other benefits including interest free season ticket and cycle to work loans. Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief. To apply visit our website and complete our application form. For further information please contact: [email protected] Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.