Department: Fundraising Location: Hybrid, between office location and home Hours of Work: 37.5hrs/week Contract: Full-time, permanent Interview date: 5th October 2023 Annual Leave: 33 days (plus eight bank holidays) Benefits: • Enhanced maternity, paternity, adoption, and shared parental pay • Family friendly policies • 8% employer pension contribution (Aviva) or opportunity to continue NHS pension • Free health cashback plan (Medicash) employee cover plus up to four dependent children) • 24/7 virtual GP access (UK registered), plus access to Best Doctors • Free confidential employee assistance programme (Health Assured) • Access to wellbeing app (healthy living tips and Bright TV ) • Learning and development committed (bespoke training, LinkedIn Learning etc.) • Employee health and wellbeing committed (menopause friendly, disability confident employer etc.) Background: Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime - either by caring for someone with the condition, developing it ourselves, or both. Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. About the role: The Supporter Care team are responsible for providing the highest level of customer care to all those who interact and support Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across a number of income streams. You will be responsible for welcoming, assisting and responding to enquiries from existing supporters and new donors as well as thanking our supporters, adapting and personalising templates delivering high quality thank you letters. You will play a part in supporting all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved and maintaining our database to ensure our income is being captured correctly. The successful candidate will have proven experience of delivering a high standard of customer service over the telephone with the ability to deal with enquiries in a diplomatic and sensitive manner. You will have strong verbal and written communication skills with the ability to work effectively as part of a small team building relationships with both colleagues and supporters. Our Culture In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion. Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact [email protected] *Please note that any decision on flexible working is based on business needs